Pros
Very communal environment. Colleagues are willing to help at the drop of a hat, and management is consistently meeting with you to review performance and is always willing to help if needed. Management in Small Business Services is very proactive. Great potential for growth. Benefits are also good - a little more expensive premiums than expected from such a large corporation, but I guess that is a product of silly Obama's healthcare reform. Bonus incentives are offered for performance and you are evaluated for raises every year, but you need to put in some time before you are eligible.
Cons
In my opinion, quite a bit more work is required from you than you are compensated for - at least as a level I. Although growth potential is good, 18 months is required in your position before you are eligible to apply to other positions/departments.