Pros
Allowed to work remotely. Some very nice workers.
Cons
They are turning this high level customer position (inclusive of tax research, tax compliance, first level tech support, project management , and process improvement) into a call center position. This "all one ADP" intuitive has gone so far. They are trying consolidate/streamline all customer service positions into one. Basically each division is different and operates and services clients differently depending on the size on the size of the client we service and how much the clients pay for their services. This is position was not created to be a call center position. But by implementing this "call center culture" ADP can drastically measure our productivity...and basically every move. We have just become numbers on measuring dashboard. It's almost depressing. And the pay is horrible. And the pension offered is a joke.