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      AIR MILES

      Part of BMO Financial Group

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      AIR MILES reviews

      3.4

      48% would recommend to a friend

      (470 total reviews)

      Shawn Stewart

      62% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      470 reviews
      4.0
      Dec 13, 2022

      Modern Day Assembly Line

      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive Pay Work from Home 100% Wellness Subsidy Always something fun happening to win prizes

      Cons

      In the end, call centre is a modern day assembly line. There is no breathing room, you are monitored for every single code you use, and it is call after call after call. You only catch a break during your brief time (2, 10-minute slots) or your actual break. This place use to have so much availability from having enough staff to allowing career development. Now it's only to take calls with no breathing room.

      avatar
      AIR MILES Response
      3y
      Thank you for your feedback! I’m glad to hear that you are enjoying the benefits of our remote-first work model and our strong focus on regular Associate engagement activities, which do tend to include some pretty amazing prizes. Thank you for sharing your experience working in our call center. The frontline Ambassadors in our Customer Care department are essential in driving program value for Collectors, even beyond issue resolution. The pressure can be high in these roles, but our aim is to allow for more balance to our Ambassadors by introducing multiple channels in addition to phone support that they can leverage to help direct Collectors in resolving their issues. We will continue to look for new ways make Collector’s touchpoints with Customer Care simples and more intuitive, both for the benefit of our valued Ambassadors, as well as for our Collectors. Thanks again for your feedback! Dimitri Benak - VP, People and Culture
      3.0
      Dec 6, 2022

      Air Miles

      Data and analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits but have had better, love the flexible working environment, generally a good culture

      Cons

      Lack of strategic direction, Lack of solid annual planning process, Difficult to get EC direction or support.

      avatar
      AIR MILES Response
      3y
      Thank you for taking the time to provide your feedback! I’m glad to hear that you’re enjoying our culture and our range of benefits, which we have recently expanded on to provide Associates with new and improved offerings that will allow for even more work-life balance, more support for a focus on mental and physical health and wellness, and more access to rewards to Associates as AIR MILES Onyx collectors. Our Executive Leadership Team saw several new additions in 2022 and early in 2023. These leaders are experts in their fields and are proven change agents. With a complete EC now in place, we are positioned to start the new year off with a strong strategic plan to execute on, with clear focus areas and priorities. This plan has been shared with all Associates, and they will be provided with visibility into how the work on our priorities is progressing throughout the year to ensure alignment at all levels. We are also introducing a new goal setting framework, moving from annual goal setting to quarterly. With these steps taken, my hope is that Associates feel more personally connected to our strategic priorities this year, and that they feel empowered and supported in owning their roles in ensuring the organization’s success. Thanks again for your feedback. Dimitri Benak - VP, People and Culture
      4.0
      Nov 22, 2022

      Good company going through a lot of changes

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance Work from home Anniversary miles

      Cons

      Not a lot of opportunities for promotions

      avatar
      AIR MILES Response
      3y
      Thank you for your review! We believe in recognizing and rewarding Associates for their service to the company, and we employ a number of programs to celebrate their contributions by increasing rewards according to years of service. I’m so glad to hear that you enjoy our Anniversary Program! We are also proud to offer a flexible work environment to help enable all of our Associates with achieving work-life balance, and I am glad to hear that this element of our culture has resonated with you. I appreciate your feedback regarding the opportunities for promotion within the organization. We are committed to empowering and supporting our Associates in driving their own professional development and at AIR MILES and are continuing to refine our career Level Framework and our Learning & Development benefits to facilitate and encourage internal mobility. We have made numerous advancements in our approach in the last few years and will continue our work to ensure that an optimal number of our job openings are filled by promoting Associates who are ready for a role at the next level. Thank you for sharing your feedback! Dimitri Benak - VP, People and Culture
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      ReviewsAIR MILES reviews

      Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.