AIR MILES reviews

3.4

48% would recommend to a friend

(470 total reviews)

Shawn Stewart

62% approve of CEO

34% positive business outlook

AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

470 reviews
5.0
Jan 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexibility and perks at the office

Cons

Lots of call at the call cebtre

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AIR MILES Response
3y
Thank you for your review! I’m glad to hear that you are enjoying the flexibility that our remote-first work model provides Associates with, and the full complement of perks and benefits that we offer. I appreciate your perspective on our call center. The frontline Ambassadors in our Customer Care department are champions of our brand and offer support to our Collectors through various channels. While there may be a large number of calls coming in at times, we also have Chat, Social Media and Chatbot options to leverage and provide to collectors to ensure that they are directed to the best and most efficient channels to resolve their issues. Thanks again for your feedback. Dimitri Benak - VP, People and Culture
4.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Good environment for IT workers

Cons

No cons really I can think of. Almost 0

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AIR MILES Response
3y
Thanks for this great review! I'm so happy to hear the environment you spent every day in was a positive one, we know how important that is for everyone in every department. We make it our priority to make this a company that people are proud to be a part of, and your positive review reflects that. We wish you all the best in your future endeavours and thanks for your time at AIR MILES. Dimitri Benak - VP, People and Culture
4.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Free coffee and snacks, beautiful building, good management

Cons

High turnover as the majority are young adults who are looking to progress and eventually leave

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AIR MILES Response
3y
Thank you for taking the time to share your feedback! I’m glad to hear that you enjoyed our beautiful office space and the perks and amenities that we offer to associates who like to have the option of working in a shared space. I really couldn’t agree with you more regarding your comment about good management. I’m proud of the strong leadership team that we have built at AIR MILES. We have recently been named one of Canada’s Top Employers for Young People in 2023, for the 12th year in a row. We take great pride in providing structured support and delivering programs that the new generation of workers need to thrive in their careers. In addition to our training calendar and Learning and Development programs, we also offer a tuition reimbursement benefit, and have launched an evolving Career Level Framework that allows for Associates to grow and progress in their careers within the organization. We set targets for ourselves to fill no less than 30% of our open roles through internal movement to recognize the talent who is ready for a role at the next level. It’s inevitable that some of Associates will leave the organization eventually, but I am very pleased that we have been able to create an environment where so many have been able to experience career advancement. All the best, Dimitri Benak - VP, People and Culture
Viewing 328 - 330 of 470 Reviews

Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.