AIR MILES reviews

Hello, Thank you for your review and for your contribution to AIR MILES over the years. It is wonderful to hear that you were with the organization for 20 years! During your time at AIR MILES, I am glad you felt supported with the pay and benefits you were provided.   The AIR MILES Reward Program has changed over the years, and the Customer Care team has been on the frontline of that change, with evolving systems and shifting policies to equip our Program for the future.   We are always looking for opportunities to make improvements to our Program and our culture. With the Customer Care team, we’ve created lanes for two-way dialogue and encouraged participation in sharing sessions with direct Managers and Senior Leaders. We have a group called Culture Ambassadors, who often act as a sounding board for frontline agents and represent the department at various corporate meetings. The weekly team Huddles keep our Ambassadors informed of industry news and business updates, with one of them a month focused on Mental Health. Also, we’ve created a podcast, which is posted in Slack, from the Customer Care VP to share her insights on wins and changes driven by Associate feedback – often reminding her team that – ‘your voice and your influence drive meaningful change.’  I’m proud that our Customer Care team is an award-winning group of Associates, taking home awards for, leadership, Associate innovation, and Contact Centre excellence. We are truly grateful for the time you spent here as a Customer Care Ambassador for the AIR MILES Reward Program, hopefully you feel heard in this response, and please know that I wish you all the best on your future endeavours. Thank you, Dimitri Benak, VP of People and Culture

Hi – thank you for your kind review! As an Associate that has been with us for over 5 years, I’m happy to hear you are such a big fan of our culture – our Associates really do make us who we are. Also, I would encourage you to take your calendar into your hands – be sure to place holds in your calendar to allow for breathing room, like a quick walk, or for some time to do some exercise or a stretch break. We have enforced ‘meeting-free’ hours throughout the week Fridays in order to allow Associates use this time to work on projects, respond to emails, and to have a break from meetings. All the best! Dimitri Benak, VP of People and Culture