The Travel Specialist position is completely misleading and unethical.
LoyaltyOne hires its employes through Randstad's recruitment (unprofessional recruiters) who mislead you into thinking you are applying for a Travel Specialist position. In truth, you are hired as a Customer Care representative who deals with frustrated Air Miles card holders complaining why they haven't been made aware of the Cash Program and why their points are all in the Dream Account. You basically enroll new members, connect them to a travel specialist to redeem their miles for travel, etc...
Through training, you are told that you will achieve Travel Specialist status after 3 months, however after 3 months you will be told it takes up to 9 months to get that title. You are in no way a Travel Specialist when you start working for Air Miles, you are just a front line casualty who deals with a lot of pressure in a HIGH VOLUME CALL CENTRE and MUST! follow a quota of calls per hour. You are only allowed a 45 minute break, which is divided into 30 minutes lunch, and one 15 minute break, which goes against Employment Standard policy.
There is a lot of red tape, and most of the times you are damned if you do and damned if you don't when performing during calls. A supervisor will tell you to do something a certain way, which another supervisor will come along and tell you to do it their way instead. When you are caught by the first supervisor doing it the way another supervisor told you, it goes against you during your performance evaluation.
Training is monthly, as the company is always bringing in new employes to take the places of those who will be shown the door. You are basically walking on eggshells with this company.
Would I recommend someone for this job?
YES, if they need a quick and easy $3,000.00
