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      AIR MILES

      Part of BMO Financial Group

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      AIR MILES reviews

      3.4

      48% would recommend to a friend

      (470 total reviews)

      Shawn Stewart

      62% approve of CEO

      34% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Work/Life balance

      3.4

      Compensation and benefits

      3.0

      Senior management

      2.8

      Career opportunities

      AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      470 reviews
      3.0
      Apr 5, 2022

      Micro-management in Finance dept.

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      -modern company culture -wellness perks/benefits -rrsp- matching -hybrid working arrangement -cool building

      Cons

      -Finance department creates it's own rigid rules "based on business needs" -Old school Micro-management style -Little opportunity for development. Often overlook own employees and hire from outside organization -Talent tends to leave -Outdated technology -High volume work with lean teams resulting in employees being overwhelmed with work or burnout

      avatar
      AIR MILES Response
      3y
      Thank you for your feedback, and your six years at AIR MILES. It’s great to see that you enjoyed so many of our perks during your tenure with us– from our culture, wellness offerings, flexible work environment and our collaborative office space. We take great pride in these elements of our workplace. AIR MILES strives for a culture of collaboration, transparency, and trust. I am sorry to hear this was not your experience. We have implemented tools, resources, and measurements such as our semi-annual Leadership Effectiveness Survey to better understand our areas of opportunities with respect to culture and leadership. We turn feedback from these surveys into action plans to improve the Associate experience. Work-life balance is top of mind for our Associates, and we do our best to offer as much balance as possible through our Summer Hours Program, Summer Fun Days, paid vacation time, Wellness Days and our free Headspace offering to all Associates. We understand it can be hard to take advantage of these offerings at times, but encourage our Associates to work with their Leader to ensure work-life balance is a top priority. Finally, we continue to prioritize internal mobility as an organization by proactively sharing available opportunities with Associates before we recruit externally. In 2021, almost half of our job vacancies were filled by internal transfers and promotions. We’ve also launched a new career-leveling framework this year that provides more opportunities to grow as an individual contributor or as a people leader and provided learning and development opportunities to support career growth. I wish you all the best in your future endeavours! Dimitri Benak, VP of People and Culture
      2.0
      Mar 25, 2022

      Challenging Work Environment

      Senior client lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      I experienced good career growth opportunities; the clients I worked with were wonderful as was my core team and my direct manager

      Cons

      Management has struggled to communicate a clear and compelling vision for quite some time; when associates indicate they do not understand the vision, they are often met with gas lighting instead of understanding; culture is struggling with finger pointing and bullying; HR does not step in as appropriate; departments are not aligned across the organization (big challenges between Marketing, Client Services and Analytics); so many incredible associates, but without aligned leadership work does not move forward positively

      avatar
      AIR MILES Response
      4y
      Hello, thank you for taking the time to share your review. I am happy to hear that you have had the opportunity to grow your career at AIR MILES and that you enjoyed working with our wonderful clients, team, and your leader. We have a clear vision in place along with a strategic plan to become Canada’s best Loyalty Program. We are open to feedback and to try things differently to communicate our vision in a compelling way. We ensure to communicate our vision, strategic plan, and priorities during our monthly business reviews and to equip our Leaders with the information needed to discuss this further with their teams. We encourage a culture that is safe and inclusive and encourages collaboration, transparency, and trust. I am sorry that you experienced situations where this was not the case. One of our values is that we own our successes and our misses. I would encourage any Associate that has feedback and would like to see things done differently to speak with their Leader about it and/or a member of the HR team. We also have regular surveys in place to enable Associates to share their feedback about what’s working, what’s not, and to drive change. Thanks again for your review. Best, Dimitri Benak, VP of People and Culture
      4.0
      Mar 24, 2022

      LoyaltyOne

      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, great building in great location

      Cons

      Salary low, back stabbing, not enough support for learning and development

      avatar
      AIR MILES Response
      4y
      Hello, Thank you for your time and leadership with AIR MILES. I am glad that you enjoy working with our great team of Associates. We encourage a culture of collaboration, transparency, and trust and if you have experienced situations where this was not the case, I encourage you to discuss this with your Leader to ensure that it is addressed. In response to your feedback regarding salary, we work annually with available market data to ensure that our salary ranges remain competitive and recently launched a new framework to enable more career progression opportunities and increases in compensation. In addition to salary, we offer many other perks, rewards, and recognition to elevate the Associate experience. We are also dedicated to providing learning and development opportunities to support career growth. For example, for leaders like yourself, we have the Expedition program – it’s an 8-month program designed to build the next level capabilities of our future and current leaders. We also have a tuition reimbursement program that Associates can take advantage of to build their knowledge and develop their skills. Chat with your Leader about these opportunities – I encourage you to explore them. Thank you again. Dimitri Benak, VP of People and Culture
      Viewing 124 - 126 of 470 Reviews
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      ReviewsAIR MILES reviews

      Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.