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      AIR MILES

      Part of BMO Financial Group

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      AIR MILES reviews

      3.4

      48% would recommend to a friend

      (470 total reviews)

      Shawn Stewart

      62% approve of CEO

      34% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Work/Life balance

      3.4

      Compensation and benefits

      3.0

      Senior management

      2.8

      Career opportunities

      AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      470 reviews
      3.0
      Aug 3, 2015

      Unrealistic expectations

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun company to work for.

      Cons

      Unrealistic expectations. Life / work balance not so great.

      1.0
      Mar 5, 2015

      Terrible experience working here

      Customer care leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Anniversary miles, health benefits, location

      Cons

      Upper management does not walk the talk, they want to be a Top Employer of Choice yet they don't care about their employees nor invest the time and money in elevating their engagement. Their contact centre is like a maquiladora factory. Sell, sell, sell,wow the Collector with amazing Customer Service but there is no flight availability, the wait times to get to am Agent is ridiculously long and abusive and the taxes charged for a flight are outrageous. Yet Agents are expected to excel their KPO's and have high Customer Sarisfaction results when the company makes Collectors wait longer than 30 minutes.

      2.0
      Oct 4, 2014

      IT department

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Convenient location of head office, walkable distance from union station.

      Cons

      Senior IT management does not have any vision and has absolutely no strategy.

      Viewing 133 - 135 of 470 Reviews
      Related searches: AIR MILES jobs | AIR MILES salaries | AIR MILES benefits | AIR MILES interviews
      ReviewsAIR MILES reviews

      Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.