AIR MILES reviews

Thanks for the feedback. We too love our downtown office and invested a lot of time, input and love in order to make it a space where our Associates feel comfortable and inspired. To help our Associates feel a similar comfort in their work from home routines due to the current pandemic, we have offered a Home Office Subsidy to purchase items to help them settle into their new workspaces. In regards to your comment on pay, market data helps us ensure that our salary ranges remain competitive and our Total Rewards team reviews market changes regularly and updates our salary ranges as necessary to keep us competitive. In addition to salary we offer many other perks, rewards and recognition to elevate the Associate experience. I’m perplexed to hear that you feel internal talent isn’t valued. We know our success ultimately depends on the real drivers of our performance – our Associates. We place a strong focus on Associate development and provide them with the training they need not only for their current role, but also to help them achieve the next step in their career. In fact, so far this year, 52% of our vacancies have been filled by internal transfers and promotions. That’s something we’re proud of. Diversity is at the heart of our Company’s culture, but I acknowledge we have a lot of work to do. We are taking steps to actively drive change, including reviewing our current policies, ramping up mandatory training and assessing our recruitment practices. AIR MILES is committed to supporting an environment where we embrace and celebrate our differences. Thank you again for your feedback. I wish you all the best. Dimitri Benak VP, Talent and Workplace Experience

I appreciate your feedback. You are correct; we have a diverse workforce and accessibility is at our core. AIR MILES is committed to supporting an environment where we embrace and celebrate our differences. Our culture, perks and technology are big factors in how we continue to disrupt, innovate and make an impact. I’m sorry that your experience at AIR MILES did not match our intention of being the best place to work. We send out surveys and pulse checks to our Associates a few times a year because we know that the only way for us to continue to grow is by hearing from you about what’s going well, and where we have opportunities to drive positive change. From more clarity in your career path, to transparency in Leadership vision and communication to better learning and development opportunities, we take the time to listen and we put feedback into motion. As part of exploring your feedback, we plan on setting up chat sessions within the Client Services team to better understand what we’re doing well and make improvements where they’re needed. Thanks again for taking the time to leave a review. I wish you the best in your future endeavours. Dimitri Benak VP, Talent & Workplace Experience