Is APL a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at APL have rated their employer with 3.1 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of APL employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at APL now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at APL .

Does APL pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at APL with 4.0 out of 5 stars based on 37 anonymously submitted employee reviews. This is 13.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at APL.

What are the top reviewed jobs at APL?

Customer Service Representative (29) , Manager (17) , Analyst (12) , Account Manager (7) , Financial Analyst (7) , Sales Support Representative (7) , Customer Service (6) , Project Manager (6) , Finance Analyst (5) , Intern (5) , Sales Support Specialist (5) , Customer Service Representative (CSR) (4) , Director (4) , Senior Financial Analyst (4) , Senior Specialist (4)

What are the pros of working at APL according to real employee reviews?

"APL has really good benefits" ((in 52 reviews)); "Great people and loved the fact I worked part time" ((in 33 reviews)); "flexible , good colleagues" ((in 27 reviews)); "Pay is good" ((in 20 reviews)); "good salary" ((in 18 reviews))

What are the cons of working at APL according to real employee reviews?

"Management has no idea how to manage." ((in 18 reviews)); "Account managers were terrible." ((in 8 reviews)); "No leadership." ((in 8 reviews)); "long hours and boss don't really appreciate your work" ((in 7 reviews)); "No Bonuses" ((in 4 reviews))

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APL

APL Customer Service (CSR) reviews

3.1

50% would recommend to a friend

(37 total reviews)

Nicolas Sartini

28% approve of CEO

27% positive business outlook

Ratings by category

4.0

Compensation and benefits

2.9

Work/Life balance

2.8

Senior management

2.8

Career opportunities

2.3

Diversity & inclusion

1.5

Culture & values

Customer Service (CSR) employees have rated APL with 3.1 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. APL is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

37 reviews

4.0

Sep 28, 2021

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company even after merged with CMA

Cons

Salary not the best but similar to other companies

4.0

Aug 16, 2021

Stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Union job. Good pay. Building facilities available to use at no charge. Free parking and near interstate

Cons

Unclear job duties. Overworked staff not the best covid policy at work. Can’t work from home

3.0

Jun 20, 2021

Former employee

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good Salary and benefits. Good work/life balance

Cons

APL was a good company until CMA CGM took over.

Viewing 4 - 6 of 37 Reviews

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APL Customer Service (CSR) reviews

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