Is ARS-Rescue Rooter a good company to work for as a Lead Dispatcher?

Lead Dispatcher professionals working at ARS-Rescue Rooter have rated their employer with 4.1 out of 5 stars in 36 Glassdoor reviews. This is a higher than average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open Lead Dispatcher Jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Lead Dispatcher interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Lead Dispatcher employees well?

Lead Dispatcher professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.9 out of 5 stars based on 36 anonymously submitted employee reviews. This is 13.7% better than the company average rating for salary and benefits. Find out more about Lead Dispatcher salaries at ARS-Rescue Rooter.

How happy are Lead Dispatcher professionals working at ARS-Rescue Rooter?

89% of Lead Dispatcher employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Lead Dispatcher professionals have also rated ARS-Rescue Rooter with a 4.1 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (43) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (22) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 107 reviews)); "Benefits are good" ((in 55 reviews)); "Everyone from our office and ARS employees from different locals are also great people." ((in 49 reviews)); "Good money making potential if you're willing to work overtime" ((in 27 reviews)); "At the time i had a great manager" ((in 18 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 65 reviews)); "Long hours and driving sucks :)" ((in 41 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 25 reviews)); "No work life balance to deal" ((in 15 reviews)); "The commission is low." ((in 14 reviews))

ARS-Rescue Rooter Lead Dispatcher reviews

4.1

89% would recommend to a friend

(36 total reviews)

Scott Boose

61% approve of CEO

81% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (36 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lead Dispatcher employees have rated ARS-Rescue Rooter with 4.1 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Lead Dispatcher professionals have an excellent working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Lead Dispatcher professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

36 reviews

1.0

Aug 9, 2021

Awful!!

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good benifts other then that there is none Service manager was nice

Cons

Expected to outbound calls for sales No management support Service techs are aloud to abuse dispatchers No consistency No room for movement To many managers not enough employees

1.0

Apr 1, 2021

Had its ups for years then it crashed down!!

Dispatch

Recommend

CEO approval

Business Outlook

Pros

Some people, 1 manager and most co workers. Technicians are personable and knowledgeable. If you have the right manager they will fight for you the best they can but if they are out you may be thrown into a situation that could devastate your career.

Cons

All other management. Attitude of management and HR when they realize you won't just bend to their will. Cost of medical benefits. How long it takes to get a raise. No recognition when you go above and beyond. Being told your in one position then learning that you are not and still doing the work of the position you were supposedly in. The expectation that the job should be your life. The attitude you get when something comes up and need time off. Don't you dare get sick for more than 5 days and return with a note saying you're OK. To come back to work...they will demand you see your primary again saying you for sure are ok, then tell you that they require your drnto fill out an ada packet even though you are not disabled. When you tell them no, they put you on a forced leave of absence until you comply and allow them full access to your entire medical history. Seems like thats crossing a privacy line yo me....and possibly my lawyer.

ARS-Rescue Rooter Response

5y

We are disappointed by your review but would love to speak with you directly about the situation that occurred. Please reach out to us at talent@ars.com. We look forward to hearing from you.

1.0

Feb 9, 2021

Not the best

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

You could get overtime. Some of my coworkers were great to work with.

Cons

Very dishonest. Main goal was to get someone to purchase new unit even if that meant lieing to customers

ARS-Rescue Rooter Response

5y

We are disappointed by your review but would love to speak with you directly about the situation that occurred. Please reach out to us at talent@ars.com. We look forward to hearing from you.

Viewing 22 - 24 of 36 Reviews

Jobs at ARS-Rescue Rooter

Dispatcher - Forest Hill, MD

Dispatcher - Tinton Falls

Dispatcher - Tinton Falls