ARS-Rescue Rooter Customer Service Specialist/Dispatcher reviews

4.1

89% would recommend to a friend

(35 total reviews)
avatar

Scott Boose

61% approve of CEO

81% positive business outlook

Customer Service Specialist/Dispatcher employees have rated ARS-Rescue Rooter with 4.1 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Customer Service Specialist/Dispatcher professionals have an excellent working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by Customer Service Specialist/Dispatcher professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

35 reviews
1.0
Jul 22, 2013

NEVER, NEVER, NEVER AGAIN

Recommend
CEO approval
Business Outlook

Pros

My spouse works nights and I was able to work nights as well.

Cons

Wow, where do I begin? Management and senior dispatchers play favorites, I have never seen anything like it. If it's going to be a "money call" it's not the next tech up that gets the call, it's the boyfriend or the friend. If you are a new employee don't expect to make any friends because it's like revisiting high school with all the cliques. Training for new office employees? Good luck, you just get thrown to the wolves so keep your fingers crossed. One manager actually refused me a bathroom break. But the favoritism and the talking behind everyone's back is the worst, it's like being a teen ager all over again. Oh and there is NO room for advancement. You are pretty much stuck in the position you got hired into.

1.0
Jul 27, 2012

Terrible

Recommend
CEO approval
Business Outlook

Pros

The office was always cool and clean. I don't really have too much positive to say.

Cons

No help when you run into a problem or need help. Look over your shoulder kind of work atmosphere. Hired me and put me in a position that they knew I didn't belong in. Over powering and sneaky. The General Manager fired me on one of my most productive days. Then demanded I resign and I told him under the conditions that he write me a letter of recommendation, they fired me and it took two weeks to get the letter. I also stated that my fiancee was pregnant at the time. The GM looked me dead in the eye and shrugged his shoulders.

Viewing 34 - 35 of 35 Reviews

Glassdoor has 1,044 ARS-Rescue Rooter reviews submitted anonymously by ARS-Rescue Rooter employees. Read employee reviews and ratings on Glassdoor to decide if ARS-Rescue Rooter is right for you.