Is ARS-Rescue Rooter a good company to work for?

ARS-Rescue Rooter has an overall rating of 3.2 out of 5, based on over 1,044 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 54% of employees would recommend working at ARS-Rescue Rooter to a friend and 51% have a positive outlook for the business. The best reviews about ARS-Rescue Rooter have been left by employees working as General Manager , HVAC Service Technician and HVAC Technician .

Does ARS-Rescue Rooter pay their employees well?

According to anonymously submitted Glassdoor reviews, ARS-Rescue Rooter employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at ARS-Rescue Rooter. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at ARS-Rescue Rooter?

54% of ARS-Rescue Rooter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ARS-Rescue Rooter 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

What are employees saying about ARS-Rescue Rooter layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ARS-Rescue Rooter layoffs and their outlook for job security at ARS-Rescue Rooter in 2026.

What ARS-Rescue Rooter locations have received the highest employee ratings?

Portsmouth , Jacksonville , Las Vegas , Pittsburgh , Bradenton , Omaha , Wilmington , Indianapolis , Columbus , Charleston

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ARS-Rescue Rooter

ARS-Rescue Rooter reviews about "benefit"

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.0

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

150 reviews

4.0

Mar 19, 2022

Good company and right direction

Hvac technician

Recommend

CEO approval

Business Outlook

Pros

We have good pay and health plan and good equipment. It is more professional than the last two places I worked. I think there are a lot of opportunities at a bigger place like this than smaller places I have seen.

Cons

I think communication between some of our managers could be better during the week but it is not bad. The just get busy and dont always organize the best. I also think for the size ARS is that we could have more retirement benefits.

5.0

Jan 24, 2022

Great Company!

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great benefits, flexible schedule, great management, all around positive vibes, love that I can be myself for the most part with mostly everybody. HR management helps out so much too with any questions/concerns you may have, especially just general help with HR related things such as healthcare benefits and what not...

Cons

Can be stressful during the busy seasons due to becoming at capacity quickly and having to deal with unhappy customers due to thiz

5.0

Jun 8, 2022

Great Company to work for

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Hours and Benefits and great working atmosphere is wonderful.

Cons

Dealing with the upset customer.

3.0

Jun 29, 2022

Good before the Acquisition

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was a good place to work--competitive pay, great benefits, good leadership, and then they were acquired by ARS. However, the rampant nepotism stopped after the sale to ARS. Used to be that the only way to be promoted was to be a part of the Hamilton Family.

Cons

Benefits started slipping away after ARS took over, healthcare premiums went up (unless you were grandfathered in) despite the fact that new management told me that a great benefit of joining a large, international corporation was to have more money for employee benefits. So that was interesting. Also, got yelled at by angry customers several times daily because we constantly overbooked the schedule and rescheduled 20% of jobs. Also prices are super high, so we got yelled at about that too. And then Karens discovered our 100% satisfaction guarantee and figured out that if they complain enough they will get their money back, so pile that on. Required to work 9 hour days to accommodate a mandatory, unpaid 1 hour lunch break.

4.0

May 15, 2022

Lead work

Lead generator

Recommend

CEO approval

Business Outlook

Pros

Flexible, endless opportunity, great coworkers, good benefits

Cons

Main Boss was a jerk, lots of local travel, little reimbursement for employees costs

3.0

Dec 15, 2021

Good people, troubled business

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits, friendly co-workers

Cons

Local branches ignore customer complaints, work load frequently increases without any increase in pay or staffing, unable to actually solve any problems (You just deflect) "someone will be calling you within 24 hours" Ps. The odds of anyone calling the customer are slim to none.

5.0

Jan 21, 2022

Great company to work for. Good pay for the workload.

Accounts payable specialist

Recommend

CEO approval

Business Outlook

Pros

Hands off boss is great. She trusts us to do our work.

Cons

6 months before PTO starts accruing, 3 months before benefits.

5.0

May 25, 2022

Great place to work

Payroll specialist

Recommend

CEO approval

Business Outlook

Pros

- great benefits Great people Positive atmosphere growth environment

Cons

Definitely could use better parking situation

Viewing 16 - 18 of 150 Reviews

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ARS-Rescue Rooter

ARS-Rescue Rooter reviews about "benefit"

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company and right direction

Great Company!

Great Company to work for

Good before the Acquisition

Lead work

Good people, troubled business

Great company to work for. Good pay for the workload.

Great place to work

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