Way too many middle-management "chiefs" who have zero technical knowledge or corporate insight into the technology AT&T advertises, but refuses to use or support internally (if it does not appear on a memo, email or "Q" instant message from their direct supervisor, don't expect any assistance or support from anyone in any organization). Upper management spends their time micromanaging other employees and jockeying for attention on the same projects while ignoring their internal staff and the customer. The epitome of a "communications" company that has no idea how to communicate. Unfortunately, they also do not know how to attract or retain people with a passion for technology. They're losing resources a record paces in management to look "good" on wall street, and have no idea how to embrace the Mobile and Web 2.0 technologies they put on their commercials. Sadly, most still there are just keeping quiet and suffering in silence long enough to reach retirement or a buyout offer. A shame, and a straight line map on how to take a brand, talented employee base, and technological opportunity and drive all into the ground. Sadly, it's reflected daily in the complete lack of customer service. If a company can't even communicate internally to where one department knows what the other is doing, it's no surprise there is Zero Customer Support. They want to keep you, and they want to give you a million different services --- they just don't know how to support it without internal bickering. 80% of the upper and middle management base works to prohibit innovation. The remaining 20% are just waiting to retire or feverishly abandoning the boat known as AT&T.
