AT&T reviews

3.3

52% would recommend to a friend

(42,053 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,053 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

42K reviews
3.0
Jul 7, 2008
Recommend
CEO approval
Business Outlook

Pros

The Benefits (although that may change when the 2009 contract comes around).

Cons

Management only see's the bottom line, which I understand to a point because it is a business. But when you have to work 14 days in a row and then they cancel your off days because they messed up scheduling of new customers, that really puts a strain on you and your family. Management is ALWAYS fighting with the union and trying to make us do things that are not in our job description, then we have to "grieve it" with the union. Bottom line is management does NOT care about their employee's.

4.0
Jul 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Management is supportive of staff. They encourage us to balance our personal lives and our work lives. They seem to acknowledge that we are people first and employees second. Our staff members know we have to be present and focused when we are at work, but we also know that our managers back us up when they say something or tell us they are going to work on a problem. The pay rate is better than my previous job in management when including commissions or bonuses. The benefits package is excellent especially for the union jobs. For my family I pay next to nothing for a top notch benefits package.

Cons

The company has been merging with other companies. This means the merging of computer systems, telephone call centers, employees and other types of resources. It also means that some employees came from different companies and have a different natural way of doing certain procedures. I don't always know for sure which number to call to solve a problem I might be having for a customer. So many different organizations joining into one big company sometimes creates headaches. Compensation structures have been written and rewritten over and over recently. This has also led to a sense of uncertainty within the organization since a few months from now the commission structure might be completely different.

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