AT&T reviews

There are too many chiefs, not enough indians. Bringing lots of people together from very different cultures has been difficult due to the many mergers over the years. The result is that change takes too long. Some ideas are obsolete before they are implemented. Downsizing in some departments has resulted in employees doing more with less, which isn't a bad thing except when it affects the customer.

Senior management is out of touch with how work actually gets done by the employees. The company is still struggling with integration of the many smaller companies they have aquired in the past few years. No recognition of superior processes that might exist in companies that they take over; the better ways are steamrolled by the "old" way. No recognition of a better-than-average job being done by anyone, so a doing a mediocre job is the new standard. Automation and use of the web to facilitate improvement of internal processes is slow to be embraced, and when it is, the result is less than ideal. No training budget for management employees, even those who have high-level professional certifications. No travel budget. Information standards and policies are poorly documented.