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      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,062 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      42K reviews
      1.0
      Sep 6, 2011

      Nightmare of a job

      Consumer sales consultant (call center)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Top sales contributors do receive good pay.

      Cons

      This is a sales job that is mostly a customer service job. AT&T does not separate the two so every phone call you receive is considered a sales call. The majority of calls are from customers who complain about why there phone bill is so high, and why they have long distance. You are expected to resolve their requests and some how magically convince them to buy something they don't have such as direct tv. Call center atmosphere is hostile, managers micro manage and fail to work with you on solutions.

      4.0
      Aug 30, 2011

      Fast Paced aggressive sales quotas and objectives; posting daily results

      Advertising sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mon - Fri 8-5 Work Week. You get time to have a personal life. Good Compensation if you sell new business. AT&T is a Recognizable Brand

      Cons

      Micro Managed,High Pressure, Unrealistic Company Expectations,Right hand doesnt know what the left hand is doing,Too many products & not enough time & preperation to sell them

      4.0
      Aug 30, 2011

      You need to read this!

      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pension, Union, good benefits, free phone, fun work environment, always changing, good pay...I am college educated and make over $50K a year (so customers please dont treat me like a Walmart droid!)

      Cons

      ATT is a GIANT company...it takes us FOREVER to get anything done as sales people! We do not have system access to DSL, Phone, or Uverse from the stores! We have to call everything in...YES customers its the same number YOU call...so save a trip and my time and call on your own time! The schedule is the dumbest thing ever! I (or any other employee) should not have to work Open to Close when we are fully staffed AND at plus 1 person! Thats just dumb! We do not have the traffic to justify! Lots of DEAD time! CFT!! OMG! Customer Feedback Tool! This is a HUGE joke! Customers get surveys about how we did as Sales / Service wise. 2 things. CUSTOMERS...if we did an ok to good job...give us a 10. Not an 8! If I have 9 surveys that are perfect 10s and 1 8 or lower...WHY does my score go down 20%??? And 2nd. Dont hang your hats on customer feedback! More often then not customers are giving bad feedback b/c of something other then the person they dealt with in the store! PAY! 4% is not a fair commission! You push wireline...pay us for wireline! My com. checks were between 2K and 3K a month...now I am lucky to be over a grand! Thats another thing...wireline service (DSL/Uverse) The service itself is GREAT! But the install is a total joke! We ask our customers to wait 1+ month to get installed and then we miss the install date!! Billing is a total comedy act too! ATTs billing departments (yes departments) are a nightmare for both the customer and the sales rep! EXPECT problems!

      Viewing 289 - 291 of 42,062 Reviews
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