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      AT&T

      Engaged Employer

      AT&T reviews

      3.3

      52% would recommend to a friend

      (42,062 total reviews)
      avatar

      John Stankey

      43% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      42K reviews
      2.0
      May 14, 2011

      AT&T (Bellsouth) Once A Great Place to Work !!!!!!! Now,,,HORRIBLE..AT&T ruined it........

      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a craft employee (non-mgt), year 1-5 will offer raises every 6 month till you top off @ max pay. @ 5th year. Good salary, benefits, 401k, vision, vacation 2 wks a year, when you hit your 7th year you get 3 wks vac..you also get 8 paid personnal days. DEPENDING, on which dept. you work in, will depend HEAVILY on how your time at AT&T will go. Construction & Engineering have been having layoffs for the past 1 1/2 yrs. They are now surplusing FT's w/over 10yrs exp...and the ST's (service tech) w/over 6 yrs exp. so you either lose your job!!! or if you an FT you possibly get surplused over to the Install/ Maint. Dept....No layoff there yet..AT&T has laid off hundreds of employees in the last 1 1/2. Upper MGT. says due to (Quote unquote) technological changes, and the poor economy.

      Cons

      OMG..there are alot...again depending on the dept. you end up in will Greatly influence your time w/this company!!. They ONLY care about the numbers....Your 1st. level supervisor (although some of them are good people)--(there are alot that are just complete jerks) This co. has soo many ridiculous ways they measure your perfomance. They are trying to lay more & more people off. If you don't make your #'s for a month they will write you up, any accidents now, forget it You will always (mostly) be made @ fault, and your'e fired. The service tech's and us in cable repair are forced to work extra jobs almost everyday, and they will ride you like crazy. The Prem-tech jobs are even worse. They have a huge turnover rate. Almost everyone hates working here now & they do the absolute minimum. There is such a dislike towards upper Mgt. The only thing AT&T cares about now is their U-Verse they're tring to push. IF we're working on another reg. cust. ex. Dsl is out & a U-verse trouble comes in they will pull us off of the 1st. job to put us on the U-Verse. we then have to lie to the 1st. cust about why we have to leave. The employees are mostly all good people. But, AT&T as a company is going down fast.They dont want a const. dept. Or the people that work their including the service tech's and the Outside Plant Tech's (OPT's). This is from an employee with over 12 years experience. It wasn't always this bad.

      2.0
      Oct 16, 2010

      A lot of things that don't make sense.

      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The compensation and benefits are okay.

      Cons

      Scheduling is picked randomly by someone in a different state. We were able to trade with other techs to offer a wee bit of flexibility to our schedules. There are talks now of no trading and a completely rigid schedule. Forced overtime without being notified. Good luck trying to plan anything else in life. No room for school, or other sort of job training. No room for family. You must know your vacation schedule right at the beginning of the year otherwise it's not guaranteed. Seniority is a thing of the past. No Union representation (even though they take your money). MEANS OF THE BUSINESS, MEANS OF THE BUSINESS, MEANS OF THE BUSINESS. Rather than creating an awesome environment to work, employees are instilled with a sense of fear by having the business code of conduct constantly slapped in their face. The list goes on...

      2.0
      Oct 9, 2010

      Good pay, too rigid, too much pressure to sell

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay good training on how to sell helping customers

      Cons

      extreme amount of pressure to sell and upsell confined to desk all day constantly in fear that if you forget to do or say something that it will result in disciplinary action

      Viewing 292 - 294 of 42,062 Reviews
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