Ability Network reviews

Some of the lower leadership needs to have better communication and be more open to other opinions.

Customer operations is the most unorganized group at this company. One week they say take your time and handle the customers needs even if you need to use time off the phones. Then the next week they say stay in ready all day and if you want time to research too bad. The focus is on closing cases not really getting to the bottom of the problem. I really thought the new management would come in and make difference. All they have done so far is make a bunch of changes that never fixed our basic problem. I can't learn 5-7 different products watching videos and being thrown into the phone. Where is the training I need to do my job effectively? How can you hold any of us accountable when you won't hold yourselves accountable for providing the support I need? Don't be surprised when people start leaving because they don't feel valued. I feel sorry for my supervisor having to work in these conditions because it wasn't like this before all these unnecessary changes. Here I am thinking they were going to "Make it better". Sorry, but you are sadly mistaken if you think this is better.