Ability Network reviews

Before I get into the cons for Ability, the biggest criticism I hear about sites that allow employees to review a company is "well only disgruntled employees take the time to write a review." This is true, someone who is disgruntled is more likely to take the time to write a poor review than someone who is happy. What I say to that is look at the reviews for other companies in the Minneapolis area and compare it to Ability and decide for yourself. If you are in sales or marketing at this company, you are probably quite content. You are treated well and are shielded from a lot of the problems that occur on a daily basis. Coming from the support/implementations side the company is a complete mess. To begin with the salary you are paid is way below the market value. This is one of the contributing factors to why there is such a high turnover in the Implementation/support department. Also the upper management at this company is completely oblivious/don't care what is going on. Essentially all they worry about is making the sale and put no effort into supporting the product or making sure their customers utilize the product to its full potential. The competent VP's or directors who try to change something or bring up an issue are forced out. The executive VP's at the company do not want to hear any problems or issues that occur on a daily basis, they only want those who do the bare minimum and don't question anything. As bizarre as it sounds, if you are a hard working component employee who wants to improve on the issues Ability has you will go no where in this company. If you do the bare minimum and follow the status quo you will be the one who is promoted. I have seen countless hard working smart employees who have left Ability for better jobs that pay better and who appreciate their work and innovative ideas. The last con I will state is that some of the products they sell are broke. Management does not want to hear something does not work and puts no effort forth to fix those products. It instead is focused on acquiring new companies and products that no one has any idea on how to support.

Lack of unified vision. Departments operate autonomously, without considering how their actions/activities will affect the customer. Assumptions are made about what the customer wants/needs without clearly understanding what the customer does or how they do it. Very little investment put into making the products work correctly. Compensation is below market, promises are deep with very little follow through. What is said in the quarterly meetings is not reflective of reality.