Ability Network reviews

The current climate in customer support is GET OUT. It should speak volumes of a company when a very large percentage of the department decides to jump ship all at once. Hard workers are not rewarded or recognized. VERY low pay. You'll start as a temp/contractor for $12-15/hr. If you get an offer, don't expect more that $32,000/yr. Well below the average for the position. On the opposite side, those that choose to do the bear minimum (which is very VERY low), are treated the same as those who give their all. It does not pay to work hard at ABILITY. w No training. Don't expect real classroom training. You'll shadow support reps and learn from there. Management doesn't care. They just need warm bodies on the phone. If you happen to get hired on from temp, don't expect any upward mobility. Promotions are VERY few and far between within Customer Support. Expect to be yelled at over the phone by dissatisfied customers. SLA is non-existent. The expectation is "we'll get to it when we get to it".

Although product potential is high, many of the aspects of the main product is being molded to suit lines of businesses for which it was not intended. Company's main focus is sales; there is a general sense of turning blind eye to known issues. Customer importance and retention not of importance until account becomes critical and at risk of cancel. Customer support department does their best in spite of rapid turnover, intermittent re-organization of the department, and general feeling of under-appreciation. All training is learn as you go, ask questions, not much as far as legitimate documentation for supporting products, and no formal training despite employee requests. Lack of communication within and between departments.