Acquisition and operation process nightmare
Pros
The people are helpful and down to earth, willing to put in extra hours to resolve as much as humanly possible.
Cons
Access has poorly strung together companies they have acquired failing to invest in change management operational and process experts to resolve ongoing problems and customer issues varying from lost boxes to incorrect data mapping. The long-term to move from being known as physical storage to a wholistic physical and cloud document management has not been done well and certain customers are truly impacted as a result. The focus seems to be only the bottom, marginalized the most important asset which is the people who work there, and the Intellectual Property (or knowledge of) the people who have left. Additionally, they are so focused on numbers all of the time and micromanagement of numbers along with a very poor development of CPQ quoting system requires hours of intense work of the Account Managers, with band-aids holding it all together. Disparate systems, incongruence between sales and operations and limited resources within the PMO are shocking. Out of a "40 hour work week" I spent 25-30 hr on resolving CQP, disparate customer issues that were the fault of Access, dealing with internal system issues, poorly written MSAs, getting approvals to get things done/resolved with customers, justification of the pipeline, SF data entry. Sales should be 80-85% of the job, not 10-15%. Pay is subpar if you were previously in software sales. Pay is also subpar for the people within the services area of the business.
