Access reviews

Thanks for taking the time to post your review here on glassdoor.com. I appreciate your willingness to share your thoughts and provide feedback. I appreciate that you feel upper management seems to really care and that the culture is one where people are friendly and want to do what is right. It is true that paper storage isn’t a high growth industry, but it is very stable and still growing. Additionally, we have diversified into software, secure shredding services and conversion serivces/imaging with significant investments in each of these areas (>$10M in total), plus continuing to grow aggressively through acquisitions domestically and internationally. As a result, our business, as a whole, is still growing over 15% per year and over well 30% per year over the last 7 years. The bigger we get, the harder it reamins to keep up this kind of growth, but our goal remains to grow over 15% per year going forward because growth provides opportunity – opportunity for our clients and for our team members. It is true that we raise prices for our services annually. We do so because our costs go up annually – our rent across our 150+ facilities goes up every year, we provide annual merit wage increase for our team members, we offer ever-improving medical benefits, etc. It is a sound business practice to pass cost increases on to clients and consumers – most businesses follow this same practice. I appreciate that you think that I talk a good game about organic growth, but if the right actions don’t follow with results that matter, than I am not doing a very good job. Ultimatey, I am the first to admit that we aren’t nearly as successful as I would like with our organic growth efforts (inclusive of possibly setting unrealistic sales goals), which is why we made some leadership changes last year, including hiring a new Chief Operating Officer of North American Record and Information Management. I am confident that she will have a positive impact on our client relationships and our organic growth efforts given her experience in these areas and her experience in our industry. I would love to hear from you directly (as a former sales executive here), why weren’t you able to be successful here at Access? I would love to learn what you think we should be doing differently. Please feel free to email me at ralston@accesscorp.com, and feel free to do so anonymously. I am genuinely interested in learning more. Honestly, in closing, I hope that my response here doesn’t come across as too defensive, but I find it hard to believe that we are simply“full of hot air” as a highly profitable, growing business that provides a huge amount of growth and development opportunities for our team members while providing ~30,000 clients various business critical services. Thanks, again, for posting your review here. Keep REACHing, Rob

Thank you for very succinct and to-the-point review. It is great to hear you appreciate the team mentality and spirit here at Access. We work hard to foster that in our culture. I appreciate you requesting more thorough communication. This is an area that requires further investment (always, it seems). We will continue to develop these muscles and work hard with the entire team to ensure that all communication is being cascaded throughout the entire organization – and that the leadership team is communicating more and more. Thanks, also, for bringing up compensation. We are working hard to stay competitive on our total rewards (compensation and benefits) package and recognize there are areas where we are farther behind the market than we would like to be for compensation. This is a continuous effort and we will be making (again) market compensation adjustments very soon in certain markets. I would love to hear more about why exactly you wouldn't recommend working at Access. Please feel free to reach me at ralston@accesscorp.com and please know our conversation would remain confidential. Thanks again for your review, Rob