Access reviews

Thanks for posting your review here on Glassdoor, but quite a bit of this review just doesn't compute for me - except that it is a call to action for improved communication throughout the organization. I do really wish I knew where you worked more specifically and what you did for the company, because some of this may be local to where you worked. However, you do specifically call out that higher ups have no problem spending money on luxury items, which indicates that you felt you had some insight into this kind of spending, which I would love to know more about. I am glad that you found most of the people were nice. Above all else, the people matter the most, so I am glad this was the case, but I am sorry your experience (besides the people) was so terrible here at Access. I do want to clarify that we have no intention of being like our main competitor - we grow faster, provide better service and operate more profitably - and invest all of that back into the company and the team for future growth. We don't lack funding - in any way - and have invested significantly in our team's development, including providing thousands of hours of internal and leadership training. I don't have any idea what you mean by products and services that we can't support. I am not aware of any product or service that we can't support, nor am I aware what kind of product or service you might be talking about - we don't have a huge line of complex products and services. Our line up is pretty simple, so, again, I would love to learn more. In regards to our internal systems, I feel that I have to agree...There is no blame here for anyone on the team, but the internal systems need work and that is something new leadership in IT is addressing. In addition, we are going to be investing in a communication tool in 2019 to better communicate across the organization. And, I would love to learn what buildings do we have that are disgusting? We do acquire a lot of businesses - over 130 to date - so I am sure some aren't up to our standard, yet, but we have no intention of operating disgusting facilities. I will look into this immediately. I am sorry this was your experience at Access, and I would really love to hear more about your experience, so please feel free to email me at ralston@accesscorp.com with any more feedback. All of it is a gift. Thanks again for taking the time to post your review here on glassdoor, Rob

Thanks for posting your review here on glassdoor. This one is very harsh, but I understand that this is your experience here, and, well, that sucks. I would really love to learn more about where you work specifically. There will be no retaliation for providing this information - I feel one way about the items you describe: THEY NEED TO BE FIXED and I want to address them immediately, but we operate nearly 200 facilities in 6 countries, so not every Access facility has the same situation. Regardless, your situation sounds miserable - and I am sorry to hear that, but most importantly, I want to make it better. I will certainly have our operational leadership dig in to try to find out where we are having these kind of problems, so we can solve them. We are upgrading all the scanners across the company, and are investing/have invested nearly $1M on scanner upgrades. You need equipment that works to do your job, please know that I feel strongly about that, and I am sorry to hear that you have such crappy equipment. If your manager is ignoring the items you note (incorrect client information, equipment issues, etc), then that person doesn't sound like they are doing a great job - and certainly not providing great leadership. I am begging to you reach out to me and tell me where you work. I have never, and will never, retaliate against anyone who provides feedback. My intention is simply to improve the situation. And, if you're not comfortable reaching out to me, then PLEASE reach out to HR business partner for your area. PLEASE BE A PART OF THE SOLUTION more so than posting a random review here on glassdoor. This review is helpful in highlighting many issues, but I can assure you that not every Access facility is the same and the issues you describe need to be addresses and fixed, so, PLEASE let's solve these problems together. Let me be clear, the company doesn't need "saving" as you suggest, nor does the feedback fall on deaf ears - as evidenced by the fact that I am replying to your review. We are one of the fastest growing and most profitable business services companies in the world, and we invest everything back into the company to support future growth because, as I have said many times, growth provides opportunity. Thanks, again, for posting your review here, and I hope to hear from you (ralston@accesscorp.com), Rob