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      Access

      Engaged Employer

      Access reviews

      3.6

      60% would recommend to a friend

      (243 total reviews)

      Tony Skarupa

      77% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Access has an employee rating of 3.6 out of 5 stars, based on 243 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Access employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      243 reviews
      1.0
      Feb 19, 2019

      Run!

      Transportation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy job, co-workers are great. The PEOPLE make it great.

      Cons

      Where do I start? Too many problems to cover. Management at the branch-level is completely incompetent. They don't understand basic logistics. As a driver, you WILL get routed to places with incorrect addresses, no suite number, name of the company is wrong, incorrect or no contact info. You WILL get routed to random places with blank work orders. The Customer Service team WILL give you completely inaccurate info on your work orders. Shred rotation? Should I bring a bin or bag? Good luck, because there are so many codes in TR that every single person will pick a different one. There is ZERO consistency at this company throughout everything they do. You WILL have to work with a broken scanner from ~10 years ago that fails to scan and boxes WILL get lost. Bring this to the attention of your manager? He ignores it. Bring the issue of work order accuracy to your managers attention? He will ignore it. Need equipment? Ignored. You are 100% ON YOUR OWN. They WILL set you up to FAIL. And guess what? You take it upon yourself to fix these problems and manage the drivers because they are easy fixes to anyone with a brain and a modicum of motivation? Great! You will get a 2% raise. The only reason this company is still around is because of the ridiculous contracts they make their clientele sign. I know the customers. I talk to them every day. They love the drivers. They HATE Access, they HATE the Customer Service team, and they HATE management. And now management is trying to rush drivers through their routes to cut OT. Management has not done one thing that would facilitate the drivers getting their routes done quicker. And to top it off? Our branch doesn't collect $$ from roughly 70% of the shred rotations we do. How you ask? INCOMPETENCE.

      avatar
      Access Response
      7y
      Thanks for posting your review here on glassdoor. This one is very harsh, but I understand that this is your experience here, and, well, that sucks. I would really love to learn more about where you work specifically. There will be no retaliation for providing this information - I feel one way about the items you describe: THEY NEED TO BE FIXED and I want to address them immediately, but we operate nearly 200 facilities in 6 countries, so not every Access facility has the same situation. Regardless, your situation sounds miserable - and I am sorry to hear that, but most importantly, I want to make it better. I will certainly have our operational leadership dig in to try to find out where we are having these kind of problems, so we can solve them. We are upgrading all the scanners across the company, and are investing/have invested nearly $1M on scanner upgrades. You need equipment that works to do your job, please know that I feel strongly about that, and I am sorry to hear that you have such crappy equipment. If your manager is ignoring the items you note (incorrect client information, equipment issues, etc), then that person doesn't sound like they are doing a great job - and certainly not providing great leadership. I am begging to you reach out to me and tell me where you work. I have never, and will never, retaliate against anyone who provides feedback. My intention is simply to improve the situation. And, if you're not comfortable reaching out to me, then PLEASE reach out to HR business partner for your area. PLEASE BE A PART OF THE SOLUTION more so than posting a random review here on glassdoor. This review is helpful in highlighting many issues, but I can assure you that not every Access facility is the same and the issues you describe need to be addresses and fixed, so, PLEASE let's solve these problems together. Let me be clear, the company doesn't need "saving" as you suggest, nor does the feedback fall on deaf ears - as evidenced by the fact that I am replying to your review. We are one of the fastest growing and most profitable business services companies in the world, and we invest everything back into the company to support future growth because, as I have said many times, growth provides opportunity. Thanks, again, for posting your review here, and I hope to hear from you (ralston@accesscorp.com), Rob
      2.0
      Jan 26, 2019

      Decent, but always room for improvement

      Hybrid records and transportation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people to work with inside the facility.

      Cons

      Their slogan it is you we care about is false. Was injured at work and not one single time did anyone of the management team both local or regional ever reach out to see how I was doing. Serious injury at that, and one that made me lose the very thing that got me hired, my CDL. Still in the process of reaching settlement

      1.0
      Dec 6, 2018

      Painful place to work mentally and physically.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having health benefits and a regular paycheck. But at what cost?

      Cons

      management that puts workers in dangerous situations in record center, demanding long hours with no proper growth plan, firing people for issues others are not written up for because of favoritism, writing up team members to make large clients feel better about service delays rather than provide a discount or proper apology, management encouraged other employees to bully team members by not taking any action even when documentation and direct witnessing happened.

      avatar
      Access Response
      7y
      Thank you for taking the time to post this review. Your review is quite painful to read, but I appreciate the feedback – often the more painful, the more valuable. I am really sorry that your experience at Access was as you describe. It sounds horrible and I want to correct this situation. So, I really wish that I knew where you worked, even what region or state. We are a very widely distributed business, so your experience is highly subjective to the location in which you worked, and so much of what you describe is completely counter to our culture and how it is expected we will run this business. It is embarrassing, honestly, that this could be someone’s experience working at a company that I run. Again, I am sorry. I appreciate that you enjoyed the regular paycheck and the benefits, but I agree with you that it sounds like the cost of your experience probably wasn’t worth it, but please know that I don’t support – and would act immediately on – any unsafe environments (we have a Director of Safety because we care about safety), improper terminations, unjustified write-ups of team members and the bullying of team members. All of these items are completely unacceptable, and I would act immediately on any of these items to swiftly rectify. Please feel free to email me (even anonymously from a random email account) at ralston@accesscorp.com to provide me the location where this occurred and we will immediately investigate. As you can read in other reviews, your experience is not the same as many, many others experience at Access. Again, my apologies that this was the most toxic place you have worked in 40+ years – that is just saddening to me, and I would like to address the issue, so please, please, please consider sending me an email with more detail. Thanks again for the review, Rob
      Viewing 19 - 21 of 243 Reviews
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      Glassdoor has 300 Access reviews submitted anonymously by Access employees. Read employee reviews and ratings on Glassdoor to decide if Access is right for you.