Access reviews

Thank you for your feedback and for posting a review. I read each and every comment and take value from all of the responses we receive. I also apologize for the delay in responding to your review; I aspire to post responses in a more timely manner. You're not alone in feeling that we don't pay team members what they're worth - and I simply don't like that our team members feel that way. While we have evaluated compensation regularly, including making numerous market compensation adjustments in addition to regular annual merit based increases in the past few years, we clearly have team members feeling undervalued. Our efforts in this area are, and always will be, on-going. Part of our evolution here includes bringing in senior Human Resources leadership to examine and ensure our compensation is fair and competitive for every market in which we operate. In fact, we just hired a VP of Total Rewards in June to spearhead this effort more completely - and hopefully with more satisfactory results - than our previous efforts. Many of our team members find value in our social events and community and charitable activities. I believe strongly in these and we will continue to be active members of our communities and encourage teams to host social events - like the parties you note - to provide opportunities to get to know your fellow team members better and to build stronger teams. I hope that you can come to appreciate those opportunities and please know that I don't view social events as an offset to providing additional compensation for team members. Thank you again for the review. As always, if you would like to contact me directly please email me at ralston@accesscorp.com and I will respond to you directly. Best, Rob

Thanks for taking the time to post this review. I am very sorry that your experience at Access is as you describe in this review and I do appreciate the time that you put into writing this review. We have been investing a lot of time into the Peabody client experience office and team lately, including a large group of Access leaders spending time participating on calls with clients and a couple of town hall meetings that both I and the co-founder and President of the company attended. So, please know, as I am sure you have noticed (assuming you’re still here) in the past few months, that we are committed to improvements here. We also just hired a new Chief Operating Officer of North American Records and Information Management who has an incredible amount of experience in our industry, but also specifically with client experience and call centers. I am sure she will have a positive impact here as well. For what it is worth, I have complete trust in the VP of Client Experience, and if you have serious concerns about your leadership’s integrity, please contact your local HR business representative. Please also feel free to email me directly at ralston@accesscorp.com. Please know that there will be no retaliation and also please know that I do not condone any lying (Honesty is one of our core values, as am sure you recall) - - any and all valid claims will be investigated. Thanks, again, for posting your review here, and thanks for all that you’re doing for Access. Keep REACHing, Rob