Pros
Free bagels on Friday for those in the office. It's a paying job.
Cons
My notes are a collection of experiences, observances, and feedback received from others. Very little to no training. Constant feeling of being set up for failure instead of set up for success - in most departments. Favoritism all over, in so many ways - all the employees see and feel it. Many of the employees believe management does not care about their employees, because nothing ever changes for the good of the employee....until you give notice, which at that point, then they will show they "appreciate" you, but it's not because you deserve it, but because they can't afford to lose you. Excessive negativity. Extreme low morale. The software has constant major issues, therefore those at the front of the line constantly feel the brunt of the customers. They overload and overburden you with very little assistance from direct managers. Very little praise and positives passed around. Some managers are known to give you their secretarial work and other managerial duties that THEY should be handling. Working fully remote is on a per employee selected basis. If you are required to go to the office, do not expect cleanliness. The cubicle walls look like they are full of dust, dirty and dingy. The desks are unsafe where many have boxes, books or magazines are holding them up, and are missing drawers or have drawers/doors that do not close. Many chairs are broken - missing pieces or torn up. The appearance is truly outdated and not positive to the eye. Do NOT be fooled by some of the reviews in here. There is no way things are THAT good.
