Unrealistic Strategies
Since Q4 of 2024, and even more noticeably early 2025, coinciding with a change in leadership, there has been a shift in priorities—from a focus on employees and clients to treating both primarily as revenue sources.
Leadership is totally disconnected from operational realities, implementing changes for the sake of change (or their careers) without regard to feasibility. The result is overworked staff, growing frustration, and an inability to deliver effectively for clients. And people being let go unfairly with no notice. This is to the point that some employees are left days without knowing their manager is no longer with the company.
Frequent and poorly managed changes to roles, expectations, and targets have left teams overburdened. Payroll accuracy is not a priority, with errors affecting a large proportion of paychecks. When the company owes employees money, repayment is delayed until the following pay cycle rather than addressed immediately. So you might be left with a large dent in your salary till the following month. No matter the amount, Accruent will push back, and you will likely have to wait a month to see the mistake redressed as well as waste time proving the error in the first place. (This happens regularly).
For UK-based employees, most managers are US-based (if you have one at all). Training is non-nonexistent for them regarding UK employment law. Employees are often expected to work outside contracted hours and respond to calls and emails late at night due to the time difference. Maintaining work–life balance requires persistent pushback and you will miss out on many internal meetings if you do not work late. If you join Accruent, you need to be prepared to advocate firmly for yourself.
You will be expected to manage many products (cost cutting exercise), many of which are complex, with little to no training, and look like you have more expertise than your clients (who are experts as they use them daily).
Currently, most people who leave are not being replaced, adding more work to those who stay - with no change to salary and package, of course.
