Acuity Insurance reviews

Unfortunately, Acuity is losing the plot. I have worked in this position for years, and the focus has shifted from employees and retention drastically. The lack of compensation for additional workloads, lacking vacation time, and increase in micromanaging is becoming too much very quickly. I genuinely thought this would be a forever company, but I don't feel that way anymore.

The leadership transition was never going to be easy, and anyone stepping into the President/CEO role had big shoes to fill. I understand that some changes are necessary and appreciate that leadership is trying to position the company for the future. My biggest frustration has been the communication around these changes. There has been a lot of time spent preparing employees for change and explaining concepts of change but not enough time explaining what is actually changing and how it will impact our day-to-day work. Most employees don't need another metaphor. We want clear communication about what to expect and how our roles may be affected. Another challenge has been the increasing workload. I appreciate that leadership has acknowledged the need to create efficiencies and take work off employees' plates, but those improvements feel too far into the future while additional responsibilities continue to be added today. Many employees are feeling overwhelmed, and it is difficult to see how we can sustain the current workload while waiting for those efficiencies to come into place. The reduction in flex time within our department has also been disappointing. The new guidelines are more restrictive than what is outlined in the employee handbook, and no additional compensation or other benefit was offered to offset the loss of flexibility. This has had a noticeable impact on morale. The company continues to perform well financially, but annual salary increases have not reflected that success or the hard work employees put in each year. Better recognition through compensation would go a long way toward showing employees they are valued.