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Advanced Call Center Technologies

Engaged Employer

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews
1.0
May 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Basically this jobs really have no pros to it other than they hire a lot of ex- cons

Cons

When I was first told that I had this job I looked this company up to see their reviews. Their reviews were not good; however I took the job anyway because I thought that I was reading information from a disgruntled employee. Everything about this company is true; they have poor management there, all they like to do is threaten your job constantly to get the work done, you have upper management discussing confidential information about employees in front of random people on the floor. They like changing procedures on you without letting you know that it have been changed and then instant message you on your screen as though they told you about the change. They hire a lot of unprofessional people at this company, I have never been at a company where people actually have physical altercations on the floor. You have management laughing because they think it is cute that they fired someone. This company tries to get rid of you anyway possible hands you an unemployment brochure as though they will pay you for unemployment benefits then deny you payment. I feel sorry for the innocent little lambs that gets lured into this company thinking that they got this wonderful job, only to trapped in a cesspool of unprofessional sharks that is ready to rip you apart if you do not sell to their expectations.

1.0
Aug 14, 2013
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck if you currently are desperate for an income.

Cons

Executives care very little about the employees. The only time employee morale becomes a topic is if a client expresses concerns about the extremely high attrition rate. At that point execs begin to come down on the directors who have little or no control of their environment since they are micro managed to the point where they just stop speaking or expressing an opinion. Extremely low pay rate results in the centers being staffed with drug addicts and other folks you would never associate with normally.

3.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Compensation is almost sufficient to support a household at 40 hours.

Cons

Management constantly changes irrelevant rules on the call floor, unrelated to customer support interactions. When changes are made to customer process, management doesn't provide the same info to all agents, resulting in quality issues and general confusion. They promote and demote at random, with no explanations to the employee or teams for those decisions. Does not encourage confidence in job security. Communication in general is sub par

Viewing 10 - 12 of 990 Reviews

Glassdoor has 1,048 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.