Aegis Living reviews

It costs a resident between 15 and 18 thousand dollars a month to live here, and that doesn't include specific care items which are billed whether they are provided or not. They get incorrect meals and have to wait up to 20 minutes to have their buttons answered. They don't get the 24 hours nursing even though they pay for it, and they don't get adequate hygiene because the staff is stretched so thin. Since I've been here, for each two resident that moves in, one or two leave because their needs aren't being met. The levels of neglect due to understaffing are ridiculous. It's really not the care staff fault, everybody is running around all day trying to take care of the residents but there are not enough caregivers. The residents are very understanding but they shouldn't have to be, especially since they pay over 150,000 a year to live here. The previous review was right, we don't want any more "conversations" with management, we want you to do better for the residents and employees. No more insulting raises of less than 50 cents, especially in a pandemic year. Stop taking staff out of community to open new buildings while your current buildings go downhill.

New kitchen staff- has a major effect to food quality and consistency- food is undercooked and portion sizes inadequate Wheel chair/walker devices- need regular cleanings to remove food debris and to maintain clean measures During interview process- pay amount is hidden knowledge to prevent potential employee from deciding on staying or leaving- when I asked why the rate was so low even after recieving my license I was met with confusion and disregard - after reflecting on this for so long I am tired of presenting this as a top concern and so are other carestaff- it seems the best solution is to find employment elsewhete with competitive pay Onboarding paperwork is overly cumbersome and gets lost No regular trainings to maintain active knowledge of position and expectations- residents get physically hurt in the process of improper transfers (pulling from hands, not using gaitbelts, attempting single person lifts and single person hoyer lifts) Very little to no advancement opportunities to existing employees- we discover the company has sought out help from other communities to fill position gaps Language barriers make ot difficult to provide directions or make requests from care staff- help is limited in this way Life neighborhood (memory care)- delivered news of higher pay, no certainty or actual rate mentioned, nor a suitable timeline Higher pay = Better retention of skilled staff and better overall outlook and care for residents- care staff often overlook care items or take shortcuts- this subject gets too much attention, with no results Clothing articles- become lost or damaged and not replaced- there are residents with only 1 bra, mixed socks or none, missing shoes and some without shoelaces- residents need comfortable, safe shoes for walking and stability Micro management leadership Leadership and skilled employees sent to other Aegis communities to fix problems- we lose valuable assets to entire care team- (head chef, housekeeping, supply manager) Very low retention of skilled care staff Care staff often have to borrow supplies from other residents: toiletries, nail clippers, hair brushes, clothes, towels - Associate care directors and directors are supposed to talk to families about getting the right supplies- no regular follow-up provided No frequent nail care- responsibility was shifted over to care staff from nursing staff- care staff neither have the tools or skills to properly care for this task- residents develop in-grown nails and fungal disease Unable to retain nursing staff or onboard Complaints from families often shifted back to care staff to resolve- no overhead solutions No overtime pay for all employees- directors specify that the company does not reward care staff with overtime pay- hrs are placed into next pay cycle No hazard pay during CV19 pandemic- care staff presented with takeout meals instead Maintenance repairs- understandably, there is only 1 maintenace carpenter with 1 maintenance director- work gets back logged repeatedly, and is completed usually after several reminders Leadership often sides with families when care expectations appear too unreasonable Housekeeping is not trained to clean biomatter- floors, toilets, walls, beds go uncleaned- some beds have remnants of blood stains and fecal matter stains Low retention and hiring of qualified staff- leaves shift openings and reduced staff and limited care to residents Info sessions for benefits reviews- are infrequent and withold key information Health insurance benefts- too expensive $250/paycheck for employee/spouse basic plan Care staff are allowed to enter kitchen areas and self-serve food- raises many red flags about food safety and contamination- this community faced a norovirus outbreak which spread very quickly while care staff were allowed to handle food items CV19 precautions are limited to allow families to enter facility more regularly- mask wearing precautions and policies are often ignored by gamily members Inconsistent completion of paperwork/ charting on a repeat basis Uncleanly offices used as a storage for residemt supplies and belongings Too much unnecessary radio traffic- prevents relay of actual important information and emergencies Poor radio communications and alarm responses -needs remediation Locker policy 24hr rule- does not get enforced, locks are left on for days and weeks at a time Breakroom- broken tv, used furniture, unkept Stock items soap and paper towels- need a work order to relace- prevents staff from maintaing infection control practices