Something special is happening here
Pros
Culture is hit or miss in the Bay area, and this team has something truly special when it comes to culture. The team gets along really well, but still has great diversity. The leadership has set an example of being truly open to other's ideas and concerns and actually takes action on every one's feedback. Listening and considering everyone's feedback is shown by every manager and every person in the company. There is a subset of the customer base that are true, raving fans. This makes it easy to come to work every day and know you are making a huge impact on problems that persist across many industries and relieving a big pain. Customers refer many other customers and the business continues to experience viral growth through word-of-mouth. While I work harder here than I have at most startups, the team also makes plenty of time for fun - be it a random video game session after hours or during the many company and team outings. The mentorship here, not only from your direct manager, but all of the brilliant people in different parts of the company is another huge plus. The engineers are some of the most brilliant in the Bay, young and incredibly hardworking and smart (check their LinkedIn profiles). They ship at incredible speed, and have a great relationship with product and business teams.
Cons
The CRM space is quite crowded and it is tough to stand out, so it is a good thing there is tons of word-of-mouth happening because the product does not have a wider reputation / brand recognition yet. There is not a clear stance if the product will attempt to dominate an existing category for more industries , or pioneer a new category altogether in the near term. The company is at an inflection point where there has been impressive traction with a couple of markets but not completely clear where the next big opportunity will be. That is part of the fun of joining a company at this stage, but also concerning since that will impact the product roadmap as well as rising threats in the competitive landscape. People who like to tackle breaking into new markets, shipping features really fast, and are willing to work really, really hard thrive here. People who want a recipe book handed to them, or who are uncomfortable with uncertainty will really struggle here.
