Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "Good pay and benefits, work from home" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 41 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 41 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

719 reviews

2.0

Feb 5, 2021

Alright

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Good pay, pretty good communication

Cons

Customers attitude, do not expect to move up in company because you won’t

Agero Response

5y

Career growth and development is a hallmark of the Agero contract centers with a large percentage of agents moving into new, higher paying roles within the first 6 months. From day 1 and through the first month of classroom & on the job training we focus on both building the core skill set required for supporting our roadside customers as well as the building blocks to quickly move into new roles.

2.0

Feb 5, 2021

Fragmented Leadership

Director

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance, they care about people at a personal level, it is a family business

Cons

Petty, Micromanagement, favoritism, lack of vision

1.0

Jan 25, 2021

Stressful...not about family

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Working from home. Floating holidays and vacation time

Cons

It is all about making their numbers. The faster you get the information right or wrong the happier they are. Starting, I for felt like I was doing great and that they cared. Next clsss came in and I did not matter. You will do great if you do not care about the person on the phone. Just move thru the screens and move on@!

Agero Response

5y

At Agero, the most important customer to us is the one you are on the phone with - right now - who needs our help. Making sure that customer and all customers are supported and safely moved through their roadside event is our obsession which is why we provide a month of training and a network of resources to support our associates.

Viewing 439 - 441 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Lead Data Analyst (Network)

Instructional Designer

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero

Agero reviews

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Reviews by job title

Alright

Fragmented Leadership

Stressful...not about family

Jobs at Agero

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