Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 59 reviews)); "Work from home, flexible, great people" ((in 51 reviews)); "The people here are great and it really starts from the top." ((in 51 reviews)); "benefits were good and until the merger hours were unlimited" ((in 46 reviews)); "The work life balance was good" ((in 14 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 16 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 12 reviews)); "Long hours, politics, mis" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

5.0

Jun 21, 2021

Great Company!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

No cons at all! Very great

5.0

Jun 15, 2021

Great place to work!

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Been with the company for a few months and my key takeaways are: -there is a strong comradery within teams to support each other and get things done -management gives you the resources to learn and grow -senior leaders adapt to external challenges (such as COVID) to ensure the well being of the business and its employees

Cons

None, except maybe the growing pains that come as the company pivots to new systems / adapts to changing markets

Agero Response

4y

Thank you for the feedback!

3.0

Jun 15, 2021

Individualism but also a group

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

If you like overtime you can get as much as you want basically. Also if your scorecard is high enough you can receive bonuses

Cons

Where to even begin. Supervisors barely get back with you. Agero cross trains you for everything without a pay raise so you’re basically equipped with all of these skills but there’s no payout. There’s MANDATORY OVERTIME so if you had something planned before/after work good luck with that when they make you sign up for OT the same week. Management sucks. Everything sucks. Don’t work here.

Viewing 475 - 477 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company!!

Great place to work!

Individualism but also a group

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