Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"I worked from home and the pay was decent." ((in 59 reviews)); "good pay, PTO, 401k, Insurance, Work from home" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 18 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 12 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

2.0

Mar 12, 2025

One cog in a wheel that will crush you for it's own advancement

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work, night shifts were quiet depending on what department you worked in

Cons

Their FMLA is a joke. They have linear quality assurance standards for their agents who do a very subjective job, and will not budge on scoring and numbers despite knowing that their agents get assaulted on the phone.

Agero Response

1y

We appreciate your work helping customers through stressful roadside events and will share your feedback. -Agero Talent Acquisition Team

2.0

Mar 4, 2025

Same old call center experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid time off, over time , voluntary time off

Cons

Work load, Management, and cleanliness of people they hire.

Agero Response

1y

Thank you for your feedback. We are always looking to improve and will share your comments with the team. -Agero Talent Acquisition Team

2.0

Feb 27, 2025

Salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Video interview was easy. Asked me what 2 words describe myself, describe a time I handled a difficult customer, If I wanted to work FT/PT.

Cons

The pressure to not be a second late to work or from break cuts into relaxation after handling back to back calls.

Viewing 49 - 51 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Principal ML Engineer

Agero

Agero reviews

Company ratings over time

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Reviews by job title

One cog in a wheel that will crush you for it's own advancement

Same old call center experience

Salary

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