Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"I worked from home and the pay was decent." ((in 59 reviews)); "good pay, PTO, 401k, Insurance, Work from home" ((in 48 reviews)); "The people here are great and it really starts from the top." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 18 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 12 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

720 reviews

3.0

Jan 12, 2025

Decent

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Health insurance, 401k, wfh option, a few coworkers or supervisors who care and want to make sure you understand your job position and tasks

Cons

Favoritism, people in power who have never worked any of the positions they oversee, higher ups care about making more money/profit and give their service providers with pennies to the dollar contracts, lack of empathy which is something you need to do most if not all of the positions, hard to move up unless you enjoy doing other people's jobs for them that are over you or suck up to people

Agero Response

1y

Thank you for your feedback. We appreciate your efforts in holding Agero to a high standard for workplace satisfaction, and we wish you nothing but the best in the future. -Agero Talent Acquisition Team

2.0

Dec 30, 2024

A Disappointing Experience as a Client Success Manager

Client success manager

Recommend

CEO approval

Business Outlook

Pros

Strong Brand Presence: Agero is well-known in the roadside assistance industry, which initially made the opportunity appealing. Challenging Work: The role provided exposure to managing complex client relationships, which could be a learning opportunity for those who thrive in high-pressure environments. People: I enjoyed the people I worked directly with and most felt the exact same way about the company as a whole - I was warned and did not listen to some of the people who had been there many years,

Cons

Poor Management: Leadership was disconnected from the realities of the role, and decisions were often made without considering their impact on employees. Feedback was rarely solicited or addressed, leading to a frustrating lack of support. No Career Growth: There were no clear paths for upward mobility. Hard work and achievements went unnoticed, with promotions seemingly based more on favoritism than merit. Inadequate Training: The onboarding process was chaotic and disorganized. New hires were thrown into the role with minimal guidance, creating unnecessary stress and making it difficult to succeed. Lack of Employee Support: The overall environment felt dismissive of employee concerns, leaving many to fend for themselves without adequate resources.

Agero Response

1y

Thank you for your feedback. We are always looking for ways to improve and will share your comments with our team. -Agero Talent Acquisition Team

3.0

Dec 27, 2024

Nope

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are great to work with, very nice break room... and thwy make sure you get your breaks.

Cons

Bathroom time is considered breaktime everytime you have to go... as a femaleif you are on your last 15 and you have to use the bathroom 5 times, at 3 min each time, That's your 15... they don't allow an additional break.

Viewing 55 - 57 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Principal ML Engineer

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent

A Disappointing Experience as a Client Success Manager

Nope

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