Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 52 reviews)); "Work from home, decent pay." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 14 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

3.0

Dec 14, 2017

Ehh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pros aboutbthis job was if you like sitting at a desk for 8 hours this was your job, you did roadside assistance.

Cons

The customers would talk incredibly bad to you and your management would not give proper mental health situations.

Agero Response

8y

We appreciate your feedback. Agero provides Associates with training to deal with upset customers and, with experience, these situations become easier to handle. We will explore further opportunities to assist our Associates wherever possible

5.0

Dec 12, 2017

Transforming into a technology company

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Using the latest in cloud/serverless solutions. A lot of resources to leverage to help get the work done.

Cons

Requirements aren't clearly defined and they change quickly. Relationships and responsibilities are still developing. Need more leaders.

5.0

Nov 28, 2017

Finance Leader

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Entrepreneurial environment Short walk to Orange Line Casual dress and flexible hours

Cons

Health insurance is expensive, but good coverage.

Viewing 616 - 618 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Senior Data Product Manager

Lead Data Analyst (Network)

Agero

Agero reviews

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Reviews by job title

Ehh

Transforming into a technology company

Finance Leader

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