Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 64 reviews)); "Work from home, flexible, great people" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 37 reviews)); "The work life balance was good" ((in 18 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 18 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 15 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

4.0

Oct 23, 2017

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay at this company is very good.

Cons

so many changes from month to month

5.0

Oct 16, 2017

Great Company

Customer recovery specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits, generous vacation, opportunities for advancement, solid pay

Cons

High turn over rate, but the good ones stay.

5.0

Oct 10, 2017

Agero

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Excellent structure. Loved every moment. Always providing new training to keep us up to date with our agents.

Cons

Not many at all. It is a contact center so there is always a high turn over rate... if you can stick it out, its well worth it.

Viewing 622 - 624 of 720 Reviews

Jobs at Agero

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Corporate Strategy Associate

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

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