Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 62 reviews)); "The people here are great and it really starts from the top." ((in 46 reviews)); "Being able to work from home" ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

4.0

Jan 22, 2015

Great Company !

Client services manager

Recommend

CEO approval

Business Outlook

Pros

Corporate culture is nice. Good work life balance.

Cons

Sometimes it is hard to keep up with the growth.

2.0

Jan 15, 2015

Ok job, good pay, but not so good environment.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Immediate team members were good, technology wise challenging. Company is well up to date in technolgy, and employees are given necessary equipment.

Cons

Communication between other teams was not facilitated by leads and managers properly. Had hard time trying to fit in. Projects just get delayed, because of mis communication. And suddenly, find oneself blamed for no reason or one's control. Not too much guidance from managers or lead.

2.0

Jan 6, 2015

Not too good but not too bad either.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay, great co-workers and the job itself is not too bad. Different schedules to choose from and they will try to work with you as best they can.

Cons

The company has been changing over the last few years and I don't believe it's for the best. Company morale isn't very good and I feel we're being treated more like numbers instead of people. Customer service suffers in the long run. Unhappy employees = Unhappy customers. I don't feel mandatory overtime is fair either, especially to people that depend on a ride to work or if you're dependent on a babysitter for your kids.

Viewing 679 - 681 of 720 Reviews

Jobs at Agero

Quality Assurance Analyst

Corporate Strategy Associate

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

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Reviews by job title

Great Company !

Ok job, good pay, but not so good environment.

Not too good but not too bad either.

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