Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 63 reviews)); "Competitive wage, flexible schedule, work from home, benefits" ((in 47 reviews)); "The people here are great and it really starts from the top." ((in 46 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Too much favoritism in this company ." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 7 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 7 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

2.0

Jul 13, 2024

Meh

Response associate

Recommend

CEO approval

Business Outlook

Pros

You can either work onsite or remote. During peak season you’ll stay busy and it makes the day go by fast.

Cons

There’s not enough training in the world to prepare you for the stress you endure when working for Agero. You always have to find a seat when working onsite because seating isn’t permanent

Agero Response

1y

Thank you for your feedback. We greatly appreciate you taking the time to share your thoughts and help us continue to improve as a company each and every day. Agero places enormous emphasis on the health and wellness of our employees, including a robust program with a range of resources available for associates. With that being said, employees who elect to come in to the office more than once a week are now guaranteed a permanent spot. Thank you again for your thoughts; we continue to take these notes into consideration while guiding Agero to it's full potential. -Agero Talent Acquisition Team

2.0

Jun 11, 2024

Workload Awful, Pay Okay

Roadside assistance representative

Recommend

CEO approval

Business Outlook

Pros

Remote available, training was relatively painless and did show you systems

Cons

Expectations unclear from start, managers unhelpful, overall just left on your own to deal with floods of calls and affiliated towing services that do not want to work with the company

Agero Response

1y

Thank you for your feedback. Agero recognizes the volume of calls that come with being a leader in the service industry. We value the hard work our associates bring every day, and as you mentioned, seek to balance that hard work with a fair salary. We greatly appreciate these thoughts and will keep in mind moving forward. -Agero Talent Acquisition Team

4.0

Jun 5, 2024

Good starter job

Case manager

Recommend

CEO approval

Business Outlook

Pros

Adequate training and support. Coaching in regular meetings with manager

Cons

Micromanagement Little opportunity for growth even when taking on extra projects Poor compensation

Viewing 106 - 108 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

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Reviews by job title

Meh

Workload Awful, Pay Okay

Good starter job

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