Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 55 reviews)); "This is a great work from home opportunity." ((in 49 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The people here are great and it really starts from the top." ((in 42 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 36 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 15 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews)); "They pay HUGE bonuses to leadership and no merit increase for the hourly folks." ((in 7 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

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Agero

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

720 reviews

5.0

Sep 12, 2022

A great experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Working at Agero really opened my eyes to a major part of life, I had to deal with all kinds of customers which thought me patience, how to work at a fast pace, and get to know a lot of amazing co-workers and amazing supervisors who helped me grow a lot. Also, a lot of great dispatchers the company had contracts with

Cons

- Agero needed more active dispatchers around the united states (like Hawaii) who were willing to go to any destination. Sometimes when the client's car had broken down there weren't any dispatchers there, so some drivers had to drive far distances to get to the client which could have taken hours.

Agero Response

Thank you for your feedback. We wish you the best!

3.0

Sep 7, 2022

It was good at first

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get paid on time.

Cons

You basically have to do 3 people's job for one pay.

4.0

Sep 6, 2022

interview

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pros was Michael was professional and knowledge about the program.

Cons

Cons the pay amount was under what I wanted.

Viewing 208 - 210 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Senior Data Product Manager

Lead Data Analyst (Network)

Senior Data Product Manager

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