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      Agero

      Engaged Employer

      Agero reviews

      3.5

      62% would recommend to a friend

      (720 total reviews)
      avatar

      Dave Ferrick

      75% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      720 reviews
      5.0
      Aug 23, 2022

      Good company

      Operations teamleader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and diversity and inclusion

      Cons

      Could pay more than they do

      1.0
      Aug 22, 2022

      Bad Place For Honest People

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, immediate coaches and supervisors were great

      Cons

      You have to lie to customers, "national" (upper management) will put you in positions that you are not trained for, clients (companies that Agero has a contract with to set up roadside assistance) are extended warranty companies that rip off their customers, Ford uses Agero agents to stall and Agero agents have to deal with the fallout, "national" does not care about call center agents at all, the software that agents use is absolutely pathetic, there are technical issues literally every day, agents are expected to meet production goals despite many company and software issues that slow the agent down, etc.

      Viewing 214 - 216 of 720 Reviews
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      ReviewsAgero reviews

      Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.