Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "Good pay and benefits, work from home" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 41 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 41 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Long hours, politics, mis" ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

4.0

May 21, 2022

Agero- remote and on site work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

thorough training, opportunities for bonuses, on site location was always clean, supervisors and team leads genuinely wanted to help improve the teams they were in charge of

Cons

hard to maintain work-life balance, pressure to work overtime, mandatory overtime

Agero Response

4y

Thank you for the feedback. As you know, our contact centers can get busy and yes, at times we do mandate overtime however in doing so, we make every effort to ensure associates get over time hours that work for them and advanced notice to prepare. Whether it's in 1:1 meetings with supervisors, multiple emails alerting associates in advance and then posting available hours for associates to sign up - every effort is made to both provide notice and find over time windows that offer minimal disruption to our associates lives.

5.0

May 12, 2022

A good place to work

Technical lead

Recommend

CEO approval

Business Outlook

Pros

Excellent Team and good Management with a great business to achieve. Work from home flexible schedule and great benefits. Going google migration plan

Cons

Agile software development and release management processes could be improved.

Agero Response

4y

Thank you for the feedback!

5.0

May 10, 2022

Great job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits , there’s always someone to help you if you are having trouble

Cons

Sometimes you get rude customers but you have to understand they’re frustrated and empathize with the customer

Agero Response

4y

Thank you for your feedback. You really nailed the empathy piece - couldnt agree more. If you would ever consider returning to Agero, please email recruiting@agero.com and let's start a conversation.

Viewing 250 - 252 of 719 Reviews

Jobs at Agero

Corporate Strategy Associate

Lead Data Analyst (Network)

Instructional Designer

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Agero- remote and on site work

A good place to work

Great job

Jobs at Agero

Agero reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Agero reviews FAQs

Jobs at Agero