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      Agoda

      Engaged Employer

      Agoda reviews

      3.9

      76% would recommend to a friend

      (2,919 total reviews)
      avatar

      Omri Morgenshtern

      76% approve of CEO

      68% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Agoda has an employee rating of 3.9 out of 5 stars, based on 2,919 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Jan 27, 2018

      Working at Agoda

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Benefits, PTO, overtime pay on Sundays + holidays --> HOWEVER, one of the reviews says we get double time and a half on holidays. This is absolutely 100% not true. It is only 1.5x pay. - Friendly coworkers - Clean, modern office in a good location - International company with possibility to work/visit abroad (have yet to get these opportunities as this office has only been open 5 months)

      Cons

      - There will eventually be 100+ call center employees. You will soon just be another blip on the radar - They keep hiring managers at the same time as customer service reps who join the SAME training class that they are supposed to manage. After a month on the floor, reps have more experience taking calls and emails than the managers. Does this make sense? - After awhile, job is not interesting/stimulating/varied

      4.0
      Apr 12, 2022

      Challenging but rewarding

      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I spent a good portion of my hospitality career at Agoda/Priceline and it was incredibly memorable. If you choose to join the organization just know that you will be challenged and, at times, stretched to your limits. The people that you will be surrounded with are driven, intelligent and well intentioned. Join the team and load yourself with value. Discover what you really want to do.

      Cons

      The two drawbacks - seemingly endless reorganization and the prioritization of room nights above all else. While competitors and sister companies have been moving towards positive supplier engagement Agoda has been moving to the opposite.

      avatar
      Agoda Response
      4y
      We truly appreciate your candid feedback, advice to management, and insights during your time as an Area Manager.
      2.0
      Feb 26, 2022

      Micro management at it's best

      Senior market manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues Many positions had the opportunity to be remotely based. In normal times, travel was flexible.

      Cons

      Management was forever changing goals, micro-managing your every move and awarding 'points' as if you were children playing a game.

      avatar
      Agoda Response
      4y
      Sorry to hear about your experience.
      Viewing 37 - 39 of 2,919 Reviews
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      Glassdoor has 3,269 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.