Agoda reviews

3.9

76% would recommend to a friend

(2,917 total reviews)
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Omri Morgenshtern

75% approve of CEO

67% positive business outlook

Agoda has an employee rating of 3.9 out of 5 stars, based on 2,917 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agoda employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Apr 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Very nice group of people, treating each other with respect. Genuine interest in helping others. Your ideas are valued and you have the freedom to carry out your ideas to execution.

Cons

The overall standard here is very, very low across all areas: - Management team is incompetent and no one seems to have been trained properly on managing people. There are way too many "managers", some managers are surplus to requirements. - Short-term focus, strategies are set up to gain some quick wins (like undercut hotel's prices) but changed monthly since quick wins and taking shortcuts aren't sustainable for building a business. Hotel partners are usually upset with how the business is conducted here. - The work is very challenging, not hard but challenging because there's a complete lack of support from other teams, you're pretty much on your own once you start. Your peers will help you if you have questions but other than that, you have to do everything from small to big tasks to handling tough conversations from hotels as a result of bad business practices. The root cause here is the wrong business focus, if they were to focus and care more for partners, they would have invested more in building strong support teams to make sure partner's satisfaction is at the highest level. Of course, that mindset doesn't exist here. - The tools and systems are poorly maintained and break down all the time, local operations team aren't capable of handling basic business needs. - Average benefits and salary, if you're exchanging your labor for money, and for all the little things you have to do here, you aren't compensated fairly.

1.0
Apr 28, 2018

Look further. Not worth your time.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Travel perks are nice New office in Empire State Building - modern & trendy Young company for the most part Good Health care & PTO

Cons

Bad management Managers are selfish & will not fight for team when it is right Work load is too much & they do not care what so ever Hour are long with strict half hour lunch - where as other companies offer better Technology is difficult to work with, they claim its a great system but why is it super buggy and not user friendly? Trying to do your job is hard.

1.0
Aug 27, 2019

High turnover very bad culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In a nice office in the empire state building

Cons

Very Old School Practices - monitors your face time at work - summer Fridays is a scam you are expected to make up your hours Monday to Thursday - No strategy or plan, people being promoted are not based on hitting kpis - not a data driven company like they profess to be - state of the art technology is not true, their partner system is archaic and not reliable - reporting tools are open sourced because they are free - lack of basic processes - no career development - very high turnover, except for management - office supplies runs out all the time, even toilet soap, very frugal company don't expect a lot of company benefits.

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Agoda Response
5y
We are sorry to hear that you did not have the best experience at Agoda but thank you for taking out the time to write a review. We’re working hard to build a great culture at Agoda and improve processes and structures that will empower our people to be the best. Specifically, we are rolling out our “Move Fast”, “Experiment and Measure”, “Take Ownership” and “Be the Best” values around the world through various communication and engagement plans. Our objective is for these values to be embedded in the everyday work that our employees do. We take your feedback seriously as we look for ways to continue to improve this. Again, thanks for taking out the time to write a review. We wish you all the best in everything you do! - People Team at Agoda
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Glassdoor has 3,266 Agoda reviews submitted anonymously by Agoda employees. Read employee reviews and ratings on Glassdoor to decide if Agoda is right for you.