Agoda reviews

1 star experience only at the Singapore customer service department. Kindergarten style of management. If you need to go toilet when it's not your fixed break timing, please inform the class monitor or teacher. Micromanagement If you need to go to toilet beyond an arbitrary "reasonable timing", be prepared to be questioned. Office politics. To be fair this happens everywhere, but I was very surprised it happens in a call center because other call centers are well known to be free of politics at agent level at least. Was pretty glaring too. Like I said it happens everywhere, even in schools, just like in school, where you have teacher's pet and the rest. Extreme high turnover rate gives clues about the environment. Vast majority of agents do not stay beyond 2 to 3 years, those who can stay 1 year and longer are considered seniors. Most leave in a matter of weeks or months, you see people come and go all the time. People leave due to high work stress (not easy to meet the kpi and multitasking, work processes are also tedious and everchanging) and on top of that still need to deal with people issues aka office politics. In other call centers you see people staying for decades. Not much leeway for keen new agents who are late bloomers or need more time to cope with the steep learning curve, as it's very stats oriented. Management critical of agents but don't apply the same level of standards to themselves. Give just 1 example, it is only fair to be punctual yourself before you criticise others for lateness. Rules not equally applied, most glaring example is with regards to usage of handphone at workstation.

- No mobility plan for employee - turn over is massive in the Customer Experience Group. The probability that you get promoted is lower than 0. In other department, they still have a huge turn over... They try to attract people with videos of Bangkok... Will they understand that people will come for Bangkok and not for the company? - Managers aren't skilled for most of the position: the HR recruits the wrong person for the wrong job and previously, the management has promoted a few people who had been working in the company for ages. However they still don't have any skills and they ruin the company because they have to manage more skilled people with more experience. However these person will never get promoted because the company is now hiring externally or prefering to promote people who are good friends or thinking the same way - Jobs are repetitive and no place for suggestion, creativity and no leadership is given to employee: do your job and don't ask for questions even if you do something not logical or if your task is non-sense - Not ethical: the company has a code of conduct to respect as part of the Priceline group. However, no one is totally respecting him: personal (and more) relationship between employees, favoritism in the workplace... This is Agoda! - The tool you work with are so old: old software, computers, keyboard - Only a few benefits: Insurance (which in many countries wouldn't be seen as a benefit). Note that the coverage paid by the company per year is not more than 30k - Procedure rather than goal-oriented: welcome to copy/paste company! - Culture of 'ask someone else', 'I cannot help you'