Airbnb reviews

4.1

78% would recommend to a friend

(2,378 total reviews)
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Brian Chesky

86% approve of CEO

66% positive business outlook

Airbnb has an employee rating of 4.1 out of 5 stars, based on 2,378 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Apr 27, 2017
Recommend
CEO approval
Business Outlook

Pros

People are nice to each other. Lots of positive thinking; lots of cheerleading. My team is hosting birthdays, anniversaries for every member. Definitely politically correct, sometimes feel like overly correct.

Cons

Cannot speak for other teams, but in my team, performance is purely based upon results. And not on any good results, but certain results desired by the management. You could easily find your contribution "annulled" because those results aren't what are cared about by managers. People tend to avoid direct confrontation and being nice in the first place, then you might find yourself backstabbed. Are there lots of politics? I've seen worse in other places. Lots of people pretend to be caring about core values, cultures, goodness but actually what they care might just be stock units and compensation. This is frustrating to me as I sincerely joined because of some idealistic belief. Now I'm just loathing myself for being naive and stupid. Well, guess I'll just have to eat the xx up and carry on....

1.0
Jan 10, 2017
Recommend
CEO approval
Business Outlook

Pros

If you like free food.

Cons

ALL of the senior management at this company are only there because they've been at the company for the longest. They lack experience and most of all common decency as human beings. Most of them started as customer service reps and yet somehow are now senior managers. The clique-ish, immature, abrasive and confrontational atmosphere is becoming so thick you can smell it through the halls. There is a lack of business protocol and instead an abundance of theoretical strategy that gets them NOWHERE. They have succeeded in spite of themselves. I give this company another year before the hole in the dam erupts and they start flooding the streets with lost revenue and laid off employees. A true disgrace.

3.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

The office is amazing, incredibly designed by employees, and is a neat environment to work in. The perks are superb such as on-site chefs to cook you breakfast and lunch, premium free health insurance, monthly commute reimbursement, company parties, dogs in the office, and lots of swag.

Cons

As an employee who joined near the end of the hiring cycle in Portland, a lot of us were lost in the masses. The company started out being tight nitched, and it was easy to feel unwelcome as a new employee. Other workers had a sense of annoyance by the presence of new employees, not really welcoming. Leadership is sometimes based on tenure and not on whether or not they are the best fit. If you're not doing well, is easy to get reprimanded for it without much consideration for what support you need from leadership. The schedule was once consistent, and now it's all over the place. We were told we weren't have to work weekends, but that quickly changed. Now employees will only get one day off between five day stretches, which is really exhausting with all the energy this job takes. There's a lot of emphasis put onto the social aspect of the job. If you're an introvert, it's easy to get worn out on all the social events and need to be social in order to advance in the company. Career opportunities are few and far between. Although you can adavance every six months within your role, getting out of that role seems impossible. Burnout and bitterness can be seen in the workers who have been here for awhile. Some employees have gotten bonuses in the office, while other people who have achieved great things and global recognition in the company have received nothing. The ones who have benefitted from these perks make it loudly known to other people in the office, disrupting other people's work and morale. There's an emphasis on office culture, and this has just killed it for a lot of employees.

Viewing 46 - 48 of 2,378 Reviews

Glassdoor has 3,262 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.