This is a job, not a career. They try to spin it in as many ways as possible, but that’s all this place is. They preach about internal promotions, but no matter what title they put on you, Associate/Staff/Senior/Associate Team Lead, you are still in the exact same position you had always been in. Did you just get “promoted” to a Client Service Manager? You actually are still at your entry level job, just dealing with a different side of the relocation. This is a company that tries throwing different titles out there to combat the complacency they breed here. They remove your soul, make you feel trapped then give you a shiny new title that really didn’t change a thing.
All they want are ‘Yes men’ for the echo chamber they’ve created in the office. Anyone who does not live and breathe the ‘Aires DNA’ is ostracized and sent off to isolation. If you can’t stomach their false caseload reports submitted to clients (current and potential) then you just stopped your fictional career growth before you even started. They actually tried selling us that caseloads do not peak in the Spring/Summer, the busy time for relocation. That is true, however they conveniently left out all the details where client totals increased and workforce decreased, so your caseload is always high 12 months of the year. So the Spring/Summer influx is just not that noticeable.
As a team lead, you actually do not truly lead your team as your title might suggest. Based on who the favorites are of upper management, you are politely told where to rate your team annually. Nevermind they do not know half of their names, but they apparently know how everyone performed. Most Team Leads have 4-5 generic answers to questions asked of them. Their ability to adjust and handle individual situations and circumstances is embarrassingly poor. The few, very few, competent team leads are so put off by this place that they actually voluntarily isolate themselves from their fellow TLs and management. The good one(s) are working to leave as soon as possible.
As all the other posts here state, the pay is shockingly bad, benefits and 401K is a joke (pray to win the lottery if you want to retire) and caseload/workforce is off balance. Management likes to say they run workforce lean and has workshops on how to address (spin?) this with fellow employees or potential new hires.
No ownership is taken by anyone here. It’s always someone else’s fault. If someone leaves, they were not cut out for this place/wasn’t the right fit/weren’t the right type of person. Never has a time come where they said maybe we should look at how we are doing things. It’s always the other person who was wrong in their eyes
