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      Airwallex

      Engaged Employer

      Airwallex reviews

      3.6

      65% would recommend to a friend

      (535 total reviews)
      avatar

      Jack Zhang

      69% approve of CEO

      76% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.7

      Career opportunities

      3.5

      Diversity & inclusion

      3.3

      Culture & values

      3.3

      Senior management

      3.2

      Work/Life balance

      Airwallex has an employee rating of 3.6 out of 5 stars, based on 535 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airwallex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      535 reviews
      1.0
      Dec 17, 2019

      Such an ordeal, Absolutely TOXIC!!!

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Coffee, motorised standup desks and good office chairs. - Some good people there, stuck due to their personal situations. An invaluable lesson learnt!

      Cons

      I wish, I took these negative reviews more seriously...😒 Being born and raised in Australia, missed out on some of the horror stories from colleagues who have previously worked in 3rd world companies, this is your perfect opportunity to experience first hand... - Totally lacks Australian values and culture. - As part of on boarding you are asked to like all of company's social profile pages, follow them and write positive feedback, Seriously??? - Going through crazy growth, and majority of employees are new so no one has a clue. Everything is a priority. Deadlines can squeeze and you can be asked to deliver overnight! - It's an in-out factory, loads of talented people joining and leaving every week. - Company's image presented during the interview process and publicly is far from reality. - Lack of clarity on your role and responsibilities. - Most people appear rude and lack soft-skills. - Not family friendly, especially not people with kids. No flexibility and Extremely long hours(frequent midnights). Team meetings at 6pm??? 9am - 6pm is necessary and overtime generally is expected. - Increasing middle management adding to a lot of micro-management. - Speaking up is discouraged and looked down on. - Public shaming of employees is rather frequent and seemed common throughout the organisation. - Lack of process and inclination towards improvements and ever-increasing tech-debt. - Leads are hard to approach, narrow minded, set in their ways, egoistic and have absolutely no idea what leadership means. At best they are bad bosses. - "No autonomy", don't go with some older reviews as it is clearly not the case anymore.

      avatar
      Airwallex Response
      6y
      Thank you for your review. There is a great deal to address in your feedback and it would be difficult for us to attempt to do that here. Some of the issues you have listed are known issues which we as a business are working to address, and some relate directly to being a high-growth business. Other comments are concerning as they are new to us and most confusing is your comment stating that you ‘quit’, as we are not aware of a member of the Engineering Team exiting the business in this fashion. We do acknowledge that we are attracting top talent to our business and are working hard to make the improvements required to ensure all employees are engaged and working at a desirable level of challenge. As a rapidly growing business, it is hard to meet everyone’s expectations immediately but there is a commitment from the leadership team globally to strive to do this. We have taken all your feedback onboard and are working with the wider team to ensure improvements to the employee experience are being made, and feedback such as yours is provided in a way that enables us to resolve it before anyone reaches a place where they feel they need to exit. We sincerely hope that you have found a new opportunity which meets your expectations.
      2.0
      Dec 16, 2019

      Some great team members and potential but poor culture and leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The typical startup stuff - food, beer, coffee and table tennis. Adjustable desk, screens and laptop. Three potential.

      Cons

      Micromanagement. Tech and design debt. Lack of decent leadership and culture. Young team. Poor maturity in product and design practise with limited openness to learn. What you can churn out for them culture.

      avatar
      Airwallex Response
      6y
      Thank you for your review. As a current employee of Airwallex, we would encourage you to take the opportunity to raise these issues with a member of our leadership team or HR Dept so that we can workshop solutions together. We are committed to creating a culture of innovation, high performance, and fun but this relies heavily on the whole team engaging in this goal by contributing to, and helping to drive, positive changes. We hope that you will engage with this and help us identify areas for improvement and ways we can strengthen the business culture. As a leadership team, we are limited in our ability to make these changes unless the team is open and honest about their needs and provide constructive feedback, and ideas for optimal solutions. We hope to hear from you soon.
      1.0
      Dec 14, 2019

      Avoid- they don't understand the Australian market.

      Business development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product is solid, particularly API which is market leading. Some great ideas and an admirable mission. Constant, positive press helping to get the brand out there. High growth overseas and a huge workforce there helping with product big fixes etc Free food in the kitchen. Made friends with others in the same wretched situation. Good vibe when senior management not around, some really cool people Some people in management trying extremely hard to do the right thing. Lots of money spent on a shiny new office.

      Cons

      The worst micromanagement, poor strategy and bad leadership have ever experienced in my 10+ year career. Spending tens of thousands a month on marketing on Facebook, Instagram and Reddit for a B2B FX service despite senior sales staff and Head of Marketing advising otherwise and showing alternative ways to get a better ROI. Egotistical senior management with no clue on operating in Australia and refusal to accept an opposing point of view. Focusing on the wrong things with customers. Extremely poor work-life balance- mandated 10 hour work day as standard in employment contract. Vague promise of optioned shares that may one day be worth something dangled as incentives in lieu of commission. Extremely high, unachievable targets with no support to reach them. Needing CFO approval to offer pricing in line with competition. Required to use personal phone for all business purposes. Good people in Management forced out or resign if they try and go against senior leadership Extremely high turnover (for good reason).

      avatar
      Airwallex Response
      6y
      Thank you for your review and your positive feedback around our product and the office environment. We appreciate your feedback and have shared this internally. We are concerned that some of the information you have provided here is incorrect, and if your role was as listed, it would not have been readily available to you e.g. Marketing strategy and budgeting allocations. We appreciate you taking the time to write a review but would ask that reviews remain factual as to be fair.
      Viewing 502 - 504 of 535 Reviews
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      Glassdoor has 571 Airwallex reviews submitted anonymously by Airwallex employees. Read employee reviews and ratings on Glassdoor to decide if Airwallex is right for you.