Morale in Shared Services. While it is their job to provide the best customer service, there should be more efforts to acknowledge and recognize them more for their hard work. They do a lot for a lot of people.
For other "cons", there are and will be frustrating days. There will be people you like and not. The expectation for performance will be high and if you don't like pressure or high optempo, this may not be a right fit. There are the typical "cons" from working in any company that also apply here but nothing I would say is specific to Akima (with caveat that each operating company has its own culture and intricacies people other than their employees can speak to). But generally speaking, if there are unresolved issues that have not been dealt with the company or supervisor directly and have to be written about it online, then I would say it may not be a company problem.